Warehouse General Manager

Ships A Lot•Olive Branch, MS

22d•Onsite

About The Position

The Warehouse General Manager is responsible for the overall performance and day-to-day operations of the Las Vegas warehouse. The role provides hands-on leadership to warehouse employees and ensures receiving, inventory, order fulfillment, shipping, safety, equipment, and facility operations are completed accurately, efficiently, and on schedule. The position requires an operations leader who can balance people management with operational execution. The manager establishes expectations, holds the team accountable, improves processes, and participates in warehouse operations when needed. The role works closely with company leadership, customer service, transportation, and other departments to provide reliable, high-quality customer service.

Requirements

At least 5 years of experience in warehouse, distribution, logistics, or related operations.
At least 2 years of experience supervising or managing warehouse employees.
Demonstrated ability to lead a team in a fast-paced warehouse environment.
Strong understanding of receiving, inventory control, order fulfillment, and shipping operations.
Strong organizational and problem-solving skills.
Ability to prioritize competing demands and make sound decisions.
Strong communication and interpersonal skills.
Ability to use computers and standard business software.
Experience with warehouse management systems (WMS).
Experience with inventory management and cycle counting.
Experience with OSHA and warehouse safety requirements.
Experience in a third-party logistics, fulfillment, or customer-focused warehouse environment.
Ability to work on their feet and perform physical warehouse activities as needed.
Ability to safely lift, move, and handle warehouse materials as required.
Ability to work a flexible schedule based on operational requirements.

Nice To Haves

Experience managing a small-to-mid-sized warehouse or distribution center.
Forklift certification and experience overseeing forklift operations.
Experience with warehouse automation, robotics, scanners, or other technology.

Responsibilities

Lead, coach, train, and develop warehouse employees; establish performance expectations, provide feedback, address employee issues, and support recruiting, hiring, onboarding, and training.
Schedule employees and manage overtime according to business needs and company guidelines.
Maintain a visible presence on the warehouse floor and foster accountability, teamwork, safety, and continuous improvement.
Oversee daily receiving, put-away, picking, packing, staging, shipping, and inventory control operations.
Ensure customer orders are processed accurately and on time; adjust workflow, staffing, and assignments to meet business needs.
Establish efficient warehouse processes and procedures, monitor performance measures, identify bottlenecks, and implement practical solutions.
Ensure warehouse equipment, tools, and technology are used properly and maintained, and step into operational functions as needed.
Use and support warehouse management systems, RF scanners, barcode technology, inventory software, and automated warehouse equipment.
Troubleshoot warehouse technology, train employees on systems and automated processes, and identify opportunities to improve operations through technology and automation.
Partner with vendors on implementation of warehouse technologies and adapt as technology evolves.
Maintain accurate physical and system inventory; establish control procedures, investigate discrepancies, coordinate cycle counts and physical inventories, and address potential loss, damage, or obsolescence.
Ensure products are properly labeled, stored, located, and handled.
Promote workplace safety, ensure compliance with company procedures and applicable OSHA requirements, and ensure employees are trained before operating powered equipment.
Conduct or coordinate safety inspections, address hazards, and report and investigate workplace accidents and injuries.
Oversee warehouse condition, cleanliness, organization, and security; coordinate facility and equipment maintenance and repairs.
Monitor forklifts, pallet jacks, conveyors, racking, dock equipment, and other warehouse equipment; coordinate with vendors, contractors, landlords, and service providers as needed.
Identify facility and equipment needs and communicate them to company leadership.
Communicate warehouse performance, staffing, safety, inventory, and operational issues to company leadership; work with Customer Service and other departments to resolve customer or order issues.
Maintain operational records and reports, monitor key performance indicators, communicate priorities and procedures, and escalate significant issues promptly.
Continuously evaluate and improve warehouse efficiency, quality, safety, and cost; implement standardized processes and work instructions and encourage employees to suggest improvements.