WAREHOUSE & DONATIONS LEAD

Goodwill Industries Knoxville•Knoxville, TN

6d•$0 - $14

About The Position

The Warehouse & Donations Lead oversees the functions of an assigned Donation Center, ensuring donated goods are received, inspected, sorted, and placed in holding bins for pickup. The role helps keep indoor and outdoor areas clean and safe, assists customers with recyclable materials, provides educational information, receives donations and completes required documentation, and represents Goodwill Industries—Knoxville professionally. The Lead prepares weekly reports on the type and amount of donations received, tracks goals established by the Senior Vice President of Retail, and contacts recyclers when bins need emptying. The role also supports the team at the Middlebrook Pike facility and attends required meetings and training. When not assigned to a Donation Center, the employee works as a Material Handler at the Middlebrook Pike facility. Duties include receiving, inspecting, classifying, and routing donations from the loading dock; loading and unloading trucks; and operating the trash compactor while maintaining a neat, clean, and safe work area. The employee is responsible for the health and safety of staff assigned to contract sites and must promptly report accidents or workers’ compensation injuries to the designated supervisors and safety personnel. The position works under the direct supervision of the Warehouse Coordinator and Lead Forklift Driver/Baler Operator, and may perform other assigned duties. The position is hourly and non-exempt, with a stated wage of $14. The schedule may be any day of the week, between 6:30 a.m. and 8 p.m., and the employee may be assigned to any location as needed. Regular physical duties include prolonged standing or walking, handling and reaching, stooping, kneeling, crouching, or crawling, and regularly lifting or moving up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Clear oral communication, including speaking clearly, listening, seeking clarification, and responding to questions.
Consistent punctuality and attendance.
Treat people with respect, keep commitments, act with integrity and ethics, and uphold organizational values.
Follow policies and procedures and support organizational goals and values.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to regularly stand and/or walk for long periods, handle objects, reach, and stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 50 pounds.

Nice To Haves

Prior experience in retail sales or production.
Prior experience working with people with disabilities and/or other disadvantages.

Responsibilities

Oversee the functions of the assigned Donation Center.
Ensure donated goods are received, inspected, sorted, and placed in holding bins for pickup by a GWIK Truck Driver.
Keep the Donation Center and the area outside the building clean and safe.
Meet, greet, and assist customers with disposition of recyclable materials through the site's recycling bins.
Provide educational materials and information to customers.
Receive donated items from contributors and provide necessary documentation.
Represent Goodwill Industries—Knoxville in a positive and professional manner.
Complete weekly reports detailing the types and amounts of items received at the center.
Track goals and objectives established by the Senior Vice President of Retail.
Contact appropriate recyclers when recycling bins need to be emptied.
Work as a member of the Attended Donation Center department team at the Middlebrook Pike facility.
Attend required meetings and in-service trainings.
Maintain the health and safety of staff assigned to contract sites and immediately report accidents or workers’ compensation injuries to the designated personnel.
Work under the direct supervision of the Warehouse Coordinator and Lead Forklift Driver/Baler Operator to complete department duties and other assignments.
When not assigned to a Donation Center, work as a Material Handler at the Middlebrook Pike facility.
Receive, inspect, classify, and route loading-dock donations to the proper department.
Load and unload materials on trucks.
Work on the trash compactor and keep the area neat, clean, and safe.