Donations Supervisor

COMMUNITY AID INC•Penn Township, PA

11d•$20 - $20•Onsite

About The Position

The Donations Supervisor oversees the donor experience at the store, leads Donation Associates, and manages warehouse functions, including routing incoming donations to production areas and managing inventory for the home store and other CommunityAid stores. The role promotes a consistent, positive donating experience for CommunityAid customers and donors. It also contributes to a culture of teamwork, respect, professionalism, and service to the public and CommunityAid’s partners. The supervisor coordinates with retail and store management on daily needs, staffing, employee onboarding, training, development, coaching, recognition, and performance management. The role oversees warehouse inventory processing and product labeling, storage, and movement; coordinates with store departments to supply the sales floor; and adjusts warehouse processes to respond to product needs. The supervisor also supports compliance with applicable laws and company policies, maintains safe facilities and logistics operations, and gathers and analyzes warehouse and product performance information to adapt to retail and production needs and increase sales.

Requirements

High school diploma or equivalent preferred.
At least 1 year of experience working in a warehouse position.
Ability to pass a post-offer, pre-employment physical lift test and drug test.
Ability to obtain forklift certification.
Proficient in reading, writing, and speaking English.
Consistent attendance and adherence to weekly hours expectations defined by employee’s Department of Labor status.
Ability to lift and carry up to 75 pounds.
Ability to push and pull up to 75 pounds.
Ability to stand for extended periods.
Customer-facing experience strongly preferred.
Valid Pennsylvania driver’s license preferred.
Minimum age of 21 preferred.
Scheduling flexibility and availability for evenings and weekends.

Nice To Haves

Customer-facing experience.
High school diploma or equivalent.
Valid Pennsylvania driver’s license.
Minimum age of 21.
Forklift certification (or ability to obtain it).

Responsibilities

Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors.
Hold team meetings and huddles, recognize employees, and communicate the company’s mission and how associates contribute to it.
Participate in daily planning huddles with the Retail Supervisor and Store Management and adjust Donation Associate staffing to meet store needs.
Maintain ongoing communication with the store leadership team.
Oversee warehouse operations, including inventory processing, seasonal transitions, and preparation for special sales.
Maintain working inventory and manage product labeling, storage, and movement through the system.
Coordinate with store departments, especially to meet sales-floor needs, and adjust warehouse processes in response to management requests.
Work with store management to ensure adequate staffing and onboard new warehouse employees.
Train and develop employees through communication, cultural alignment, team building, guidance, and recognition.
Communicate performance expectations and best practices, coach employees, and use performance-management tools to engage them.
Assist store management with compliance with applicable state and federal laws and CommunityAid policies and procedures.
Maintain a safe environment for employees and customers; monitor for hazards and promptly correct unsafe conditions.
Keep baler and dock areas functioning safely, with particular attention to heavy equipment use.
Gather, analyze, and report warehouse performance data, product and marketing intelligence, and other feedback to adapt to retail and production needs and increase sales.
Contribute to annual performance reviews for Donation Associates.