Warehouse Customer Service Representative

Camrett Logistics Inc•Wytheville, VA

4d•$17 - $18•Onsite

About The Position

Camrett Logistics is hiring a Warehouse Customer Service Representative at our DK facility in Wytheville, VA. This role serves as the connection between customers and warehouse operations, ensuring accurate information, smooth communication, and efficient freight flow. The ideal candidate is organized, dependable, enjoys problem-solving, and pays close attention to detail in a fast-paced environment.

Requirements

Being careful about detail and thorough in completing tasks.
Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Being honest and ethical.
Being reliable, responsible, and dependable, and fulfilling obligations.
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Accepting criticism and dealing calmly and effectively with high stress situations.
Being open to change (positive or negative) and to considerable variety in the workplace.
Developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Teamwork.
Analyzing information and using logic to address work-related issues and problems.
Willingness to take on responsibilities and challenges.
A willingness to lead, take charge, and offer opinions and direction.
Creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Using computers and computer systems to set up functions, enter data, or process information.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
Communicating with supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Analyzing information and evaluating results to choose the best solution and solve problems.
Keeping up-to-date technically and applying new knowledge to your job.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Translating or explaining what information means and how it can be used.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Must be able to provide forms of ID as required by the I-9 form for evidence of eligibility to work in the United States.

Nice To Haves

Warehouse Management System Software/Program
Transportation Management System Software/Program
Forklift Certification
Pallet Jack Certification

Responsibilities

Planning, organizing, and directing the activities of programs within a specific Camrett site.
Supervising the unloading, loading, data collecting, data distribution, and potentially the transportation of products from specific warehouse programs.
Serving as the first point of contact for external customers.
Discussing goods or services information with customers.
Responding to customer problems or complaints.
Providing notifications to customers.
Coordinating operational activities.
Setting operational/production goals.
Maintaining inventory accuracy above industry standard.
Researching unpaid or short-paid invoices and contacting customers for payment.
Maintaining a safe, clean work environment, following all rules and policies.
Performing other activities/tasks as assigned.