Customer Service Representative - Pickleball Warehouse Georgia

Sports Warehouse, Inc.•Alpharetta, GA

1d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers, building relationships with new and existing customers and supporting their needs through phone, live chat, email, and other communication channels. The representative provides knowledgeable, professional, and timely guidance, answers product and order questions, resolves concerns, and helps customers find products suited to their needs. The ideal candidate enjoys playing pickleball, understands sport-specific products, and can help both new and experienced players make informed choices. Success requires strong communication and active listening, sound judgment, empathy, problem-solving ability, organization, attention to detail, flexibility, and a positive, team-oriented work ethic. The role also requires learning company products, policies, procedures, and software. Racquet service work may be required, including installing strings to specifications, identifying damage or defects, and repairing or replacing accessories. This is an on-site position in Alpharetta, Georgia, with full-time or part-time schedules available. The schedule includes late-afternoon shifts Monday through Friday and a required Saturday shift. Full-time hours are 40 per week; part-time hours are 16 to 28 per week. The work takes place in a professional, collaborative office setting and may involve standard office equipment and racquet-stringing tools. The position has no direct supervisory responsibility.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology and software applications quickly.
In-depth understanding of the company's products or services and ability to learn about new products, services, and updates.
Proficiency in Microsoft Office Suite.
Clear, professional verbal and written communication and active listening skills.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to interpret and accurately execute written and verbal instructions, follow directions, and seek clarification when needed.
Ability to adapt to new circumstances, manage multiple tasks and deadlines, and maintain focus and attention to detail.
Excellent organizational skills.
Ability to work independently, stay motivated, recognize when to seek assistance, and collaborate effectively.
Positive attitude, strong work ethic, and ability to contribute as part of a team.
Good judgment and ability to maintain standards of conduct, safety, cleanliness, and company policies.
Ability to work scheduled shifts and maintain regular attendance.
Ability to adapt to changing job duties and business needs.

Nice To Haves

Enjoy playing pickleball recreationally or competitively.
Experiential knowledge of sport-specific products, their purposes, and benefits.
Enthusiasm and experience to guide new players and make expert recommendations for advanced players.

Responsibilities

Serve as a direct point of contact for customers and support their needs through phone, live chat, email, and other communication channels.
Provide friendly, professional, knowledgeable, and timely assistance to customers.
Answer product and order questions, resolve problems and complaints, and help customers find products that meet their needs.
Use available resources to locate answers and apply company policies, procedures, product knowledge, and service information.
Help new players get started and make informed product recommendations to experienced players.
Collaborate with coworkers and assist the team during busy periods.
Learn and use new technology, software, products, services, and updates.
Perform racquet service when required, including installing strings according to racquet specifications, assessing damage or defects, and repairing or replacing accessories.
Maintain safety, cleanliness, and an orderly, productive workplace; follow company policies and procedures.
Perform other duties deemed necessary to support daily operations.