Customer Service Representative - Warehouse

Vertical Cold Storage LLC•Kansas City, MO

22h•$0 - $23

About The Position

Vertical Cold Storage is seeking a Customer Service Representative to support customer satisfaction for assigned accounts. The role ensures transactions are processed accurately and on time, following company procedures and customer instructions. It serves as a liaison between customers and warehouse operations, handles inquiries and complaints, coordinates driver check-in and dock assignments, processes receipts and orders, supports accurate product allocation and shipping, and ensures customers are billed appropriately. The representative also resolves service issues, prepares reports, operates a multi-line phone system, supports interdepartmental workflow, follows safety rules, and assists management with facility business needs. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The role requires a high school diploma or equivalent and 2–3 years of customer service or warehouse office experience. Prior warehouse or distribution experience is preferred. Physical requirements include extended periods of sitting, frequent bending, twisting, hand and finger use, and reaching, along with occasional lifting of up to 20 pounds.

Requirements

High school diploma or equivalent.
2–3 years of customer service or warehouse office experience.
Strong computer skills in Word, Excel, and Outlook.
Attention to detail.
Problem-solving abilities.
Excellent communication skills, including the ability to read and write English.

Nice To Haves

Prior warehouse or distribution experience.

Responsibilities

Act as liaison between the warehouse and customers; respond to inquiries, process orders, handle complaints, and report customer feedback or dissatisfaction to management.
Check drivers in and out and assign dock doors in coordination with dock operations; notify the warehouse of arrivals and schedules.
Enter product receipts accurately according to company processes and customer instructions.
Finalize receipts, verify and document discrepancies, and ensure product is accurately located in the system.
Validate orders, communicate them to warehouse staff and affected personnel, and follow company processes and customer instructions.
Ensure product is allocated to orders according to customer instructions and properly processed and shipped through the WMS.
Ensure customers are billed accurately and promptly according to established tariff and negotiated rates.
Resolve problems by clarifying issues, selecting and explaining solutions, expediting corrections or adjustments, and following up to confirm resolution.
Prepare and distribute reports by collecting, analyzing, and summarizing information according to customer or company procedures.
Operate a multi-line phone system and respond promptly and courteously.
Maintain interdepartmental and intradepartmental workflow by fostering cooperation.
Follow safety rules and regulations to maintain a safe working environment.
Perform management-assigned duties to support facility operations.