Warehouse Customer Service Representative

Ryder • Etna, OH

1d • Onsite

About The Position

Ryder is hiring a full-time Warehouse Customer Service Representative in Etna, Ohio. The role supports warehouse and distribution operations handling consumer goods and e-commerce products, using a computer and warehouse management systems. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., and the hourly pay is $22.00. The position performs administrative and customer-service tasks for an assigned area or shift, including shipment inquiries, export orders, returns, pallet management, records, and operational metrics. Training is paid, and safety gear is provided.

Requirements

• High school diploma or equivalent.
• Strong written, organizational, and verbal communication skills.
• Ability to make quick, reliable decisions that represent both the customer and Ryder.
• Intermediate knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Some positions may require additional screening, which may include employment and education verification, motor vehicle records checks and a road test, and/or customer badging or background requirements.

Nice To Haves

• Warehouse or distribution clerk experience involving transportation coordination, inventory, shipping and receiving, and coordination with carriers, vendors, and customers is strongly preferred.
• Knowledge of warehouse management systems (WMS) is preferred.
• Experience operating forklift equipment is preferred.
• Equipment certification may be required.

Responsibilities

• Performs administrative tasks for an area or shift.
• Maintains filing systems and documents according to Standard Operating Procedures (SOP).
• Interacts with customers and contractors, answering questions about shipment times, product cuts, loads not picked up by carriers, and damage claims.
• Coordinates processing of export orders, completes export paperwork, generates export labels, and maintains export paperwork.
• Processes returns in the Warehouse Management System (WMS) and maintains related paperwork.
• Orders CHEP and white wood pallets for the site, reconciles pallet counts, and researches significant pallet system variances.
• Uses the location’s WMS to update area or shift metrics as needed.
• Performs additional duties as assigned and works overtime as needed.

Benefits

• Paid on-the-job training.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off starting at 30 days.
• Company stock offered at a 15% discount.
• Employee discounts on tools, cars, hotels, electronics and appliances, cell phones, travel, and more.
• Safety gear provided.
• State-of-the-art equipment and caring leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED