Warehouse Customer Service Representative

Ryder • Etna Township, OH

3d • Onsite

About The Position

Ryder is hiring a full-time Warehouse Customer Service Representative in Etna, Ohio. The position supports warehouse fulfillment and distribution operations handling consumer goods for ecommerce. The role uses a computer and warehouse management systems, and involves administrative work, customer and contractor communication, export order processing, returns, pallet management, and updating operational metrics. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., at $22.00 per hour, with weekly pay. On-the-job paid training and safety gear are provided. Additional duties may be assigned, and overtime may be needed.

Requirements

• High school diploma or equivalent.
• Ability to make quick, reliable decisions that represent both the customer and Ryder.
• Strong written, organizational, and verbal communication skills.
• Intermediate knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.

Nice To Haves

• Warehouse or distribution clerk experience involving transportation coordination, inventory, shipping and receiving, and coordination with carriers, vendors, and customers.
• Knowledge of warehouse management systems.
• Experience operating forklift equipment.
• Equipment certification may be required.

Responsibilities

• Perform administrative tasks for an area or shift.
• Maintain filing systems and documents in accordance with standard operating procedures.
• Interact with customers and contractors and answer questions about shipment times, product cuts, loads not picked up by carriers, and damage claims.
• Coordinate export order processing, complete export paperwork, generate export labels, and maintain export records.
• Process returns in the warehouse management system and maintain related paperwork.
• Order CHEP and white wood pallets for the site, reconcile pallet counts, and research significant pallet-system variances.
• Use the location's warehouse management system to update area or shift metrics as needed.
• Perform additional duties as assigned.

Benefits

• On-the-job paid training.
• Medical, dental, and vision benefits starting at 30 days.
• Paid time off.
• 401(k) with company match.
• Employee stock discount of 15%.
• Employee discounts on tools, cars, hotels, electronics and appliances, cell phones, travel, and more.
• Safety gear provided.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED