Warehouse Associate - Parts

Reliable Heating & Air•Kennesaw, GA

About The Position

Reliable Heating & Air is seeking a detail-oriented individual with customer service skills and industry-specific knowledge to join the Parts Department as a Warehouse Associate with delivery driver responsibilities. The role supports customers and team members in person and by phone with HVAC parts-related service, including identifying parts, managing orders, selecting and pricing inventory, and receiving and stocking inventory. The associate handles warehouse operations such as receiving, storing, and distributing materials, maintaining inventory, and processing purchase orders, special orders, warranty returns, and invoices. The role also involves delivering parts and materials to customers and team members, providing customer service during deliveries, and following health, safety, traffic, and company requirements.

Requirements

1–3 years of applicable experience.
Ability to manage current-stock inventory, identify the purpose of each part, and coordinate large-scale part returns.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Proven ability to process high volumes of work accurately.
Valid driver's license, clean driving record, and ability to maintain coverage under the company's auto insurance policy.
Willingness to learn and adapt to new tasks and procedures.
Basic computer skills for inventory management and order processing; training will be provided.
Flexibility to work evenings and weekends on a rotating basis to serve technical crews and customers.
Excellent written and oral communication skills.
Excellent customer service skills.
Ability to frequently lift 10–65 pounds.
Ability to occasionally grasp, kneel, and pull.
Ability to frequently sit and stand.
Employment offer is conditional on successful completion of a background check, drug screen, and motor vehicle record review, as applicable.

Nice To Haves

HVAC parts knowledge is preferred but not required.

Responsibilities

Maintain records of sales and customer transactions in compliance with company guidelines.
Manage and process purchase orders through the order management system to obtain required parts from vendors.
Maintain records of special orders, track returned warranty parts, and update order and inventory management systems.
Process invoices and reconcile merchandise received against invoices.
Use mechanical knowledge to identify and recommend appropriate parts for customers.
Maintain inventory levels and accurate stock counts.
Coordinate with technicians and other departments to ensure timely parts delivery.
Promote and follow safety rules and regulations while maintaining a safe, clean work environment.
Respond to customer questions and handle issues that arise.
Load and unload delivery vehicles carefully.
Deliver parts and materials to customers on time according to established routes and schedules.
Provide customer service during deliveries, respond to inquiries, and support customer satisfaction.
Follow traffic and safety regulations while operating company vehicles.
Stay current and knowledgeable about parts and products.
Perform other duties as assigned.