Warehouse Administrative Assistant

Williams-Sonoma•Braselton, GA

10d•Onsite

About The Position

The Warehouse Administrative Assistant supports the Braselton, Georgia distribution center by preparing reports, conducting research and data analysis, responding to department inquiries, coordinating customer delivery information, and handling department calls and paperwork. The role uses multiple office and warehouse systems and requires accuracy, organization, multitasking, and adherence to safety and quality standards in a fast-paced office environment. The assistant also helps develop team knowledge by coaching and cross-training colleagues and performs other duties as needed.

Requirements

High school diploma or equivalent.
At least 1 year of warehouse experience.
Excellent attendance and willingness to work as part of a team and perform duties as needed.
Proficiency in MS Office, including Outlook, PowerPoint, Access, and Excel, at an intermediate to advanced level; must be able to demonstrate examples.
Experience working with OMS, PKMS, QlikView, and Yard View.
Strong written and verbal communication skills.
Ability to multitask across multiple systems to resolve customer calls on the first interaction.
Superior organizational skills and dedication to completing daily workload and projects on time.
Ability to work without supervision and cross-train in other job functions to support company goals.
Ability to acquire or demonstrate product knowledge for all WSI brands.
Proven leadership and critical-thinking skills.
Flexibility to work overtime as required.
Attention to detail and comfort working in a fast-paced office environment.
Ability to bend, reach, squat, and climb stairs or a ladder.

Nice To Haves

Willingness to be trained to drive a Reach forklift.
Previous RF Scanner experience.
Bilingual English/Spanish skills.

Responsibilities

Create reports requested by the departmental manager, conduct root cause analysis, and summarize data from dashboards to support improvement.
Use MS Word, Excel, Access, Outlook, Crystal Reports, QlikView, OMS, Yard View, and PKMS to perform job functions.
Conduct order research and compose professional email responses to department inquiries.
Confirm customer delivery windows and expectations, and follow up to review the delivery experience.
Answer and redirect incoming calls and ensure department paperwork is completed accurately each day.
Coach and cross-train colleagues on daily functions and proper processing of transactions.
Multitask and maintain a high level of detail when completing tasks and reports.
Keep the work area safe, organized, and clean in accordance with warehousing and office practices and OSHA requirements.
Follow Williams-Sonoma's Mission, Vision, and Values while meeting required accuracy, metric, and quality standards.
Perform other duties as necessary.