VP, Strategic Accounts

PerformLine•Morristown, NJ

About The Position

PerformLine is hiring a VP, Strategic Accounts to own relationships for a select book of its largest enterprise accounts. The role combines direct account ownership with leadership of relationship managers and responsibility for building the team as it grows. The VP will develop C-suite partnerships, drive retention and expansion, and work with Client Success, Sales, Marketing/GTM, and Product to translate PerformLine’s product roadmap into growth opportunities. The position owns retention and expansion outcomes for its book, including renewals, pricing, contract terms, and multi-year agreements. It also sets account strategy and coverage, leads account planning and executive reviews, manages forecasting and account health, and represents PerformLine at client and industry events. The role is hybrid in Morristown, New Jersey, or remote within the United States.

Requirements

Proven track record growing a multi-million-dollar enterprise book through renewals and expansion.
Hands-on experience with financial services clients.
Skilled at building C-suite relationships and negotiating complex, multi-year agreements.
Strategic thinker who remains hands-on.
Quick to learn new technology and comfortable using AI to work faster.
Self-motivated and comfortable in a fast-paced, ambiguous environment.
Must have work authorization without employer sponsorship.

Nice To Haves

Compliance technology experience.

Responsibilities

Set the strategy, segmentation, and coverage model for a select book of PerformLine’s largest enterprise accounts.
Manage and develop relationship managers while carrying a personal book of accounts, and build out the team as it scales.
Establish the operating rhythm for account planning, forecasting, and executive reviews.
Serve as executive sponsor for the company’s most important client relationships.
Own gross and net revenue retention and expansion outcomes for the assigned book.
Own revenue outcomes across renewals, pricing, contract terms, and multi-year agreements.
Build C-suite relationships, often from the ground up.
Maintain account plans, forecasts, and whitespace analysis.
Partner with Client Success leadership on partnership health and remove barriers to growth.
Work with Sales, Marketing/GTM, and Product to turn the product roadmap into expansion opportunities and bring client insight back into the roadmap.
Lead executive business reviews focused on ROI and strategic outcomes.
Represent PerformLine at client and industry events to deepen relationships and build the brand.
Run renewal strategy and lead complex negotiations on pricing, terms, and multi-year structures.
Pursue new lines of business and channels within accounts to grow PerformLine’s footprint.
Identify and close upsell and cross-sell opportunities using Client Success signals.
Track at-risk accounts and pipeline, and report account health to the executive team.
Use AI tools such as Claude to synthesize account data and accelerate forecasting and renewal preparation, and drive adoption across the team.