VP, Store Operations Support

Advance Stores Company • Raleigh, NC

11d • Hybrid

About The Position

The Vice President, Store Operations Support leads the strategy, governance, and execution model connecting the Customer Support Center with U.S. Store Operations. As a member of the Store Operations leadership team, this executive translates enterprise and financial commitments into practical field strategies that improve sales, profitability, productivity, customer experience, and team member effectiveness. The role brings the voice of the field into enterprise decision-making while reducing complexity and strengthening execution across more than 4,000 stores.

The position is accountable for store-related P&L performance, operational excellence, initiative and pilot governance, field readiness, change implementation, communications, analytics, and developing a high-performing Store Operations Support organization. It is hybrid, based at the corporate headquarters in Raleigh, North Carolina, with four days in the office and one day remote.

Requirements

• Proven executive leadership in large-scale retail operations, field leadership, strategy, operational excellence, or a related discipline.
• Demonstrated P&L ownership, including success driving comparable sales growth, managing SG&A, improving productivity, and delivering operating income.
• Experience leading enterprise transformation, change implementation, and cross-functional initiatives at scale.
• Strong financial, analytical, business-planning, and decision-making capabilities.
• Deep understanding of multi-unit retail operations, labor models, execution routines, customer experience, and operational performance measures.
• Ability to influence executive stakeholders, align diverse functions, and convert strategy into practical field execution.
• Leadership approach grounded in accountability, collaboration, continuous improvement, customer focus, and talent development.
• 15+ years of progressive leadership experience, including 8+ years leading large teams and senior leaders.
• Bachelor's degree in Business, Operations, Retail Management, Finance, or a related field required.

Nice To Haves

• Lean, Six Sigma, continuous improvement, or operational excellence credentials are preferred but not required.
• Multi-unit retail leadership experience is preferred.
• Experience with enterprise testing, pilots, and operational rollouts is preferred.
• An MBA or related advanced degree is preferred.

Responsibilities

• Provide enterprise leadership for store performance, including comparable sales, store-related SG&A, productivity, and operating income.
• Translate company priorities and financial commitments into clear, executable strategies for field leaders and stores.
• Develop and lead the long-term Store Operations Support strategy, operating model, governance, and priorities.
• Simplify store routines, remove operational barriers, and establish scalable standards that improve consistency, productivity, and customer experience.
• Lead governance for field-impacting initiatives, pilots, and tests, including intake, prioritization, sequencing, measurement, scaling, and exit decisions.
• Partner across Merchandising, Marketing, Commercial, Pro, Supply Chain, Finance, IT, HR, and Asset Protection to align initiatives and prepare them for field execution.
• Establish scorecards and performance measures, evaluate business impact, and use data to guide priorities and investment decisions.
• Champion timely, relevant, and actionable communication between the Customer Support Center and district, regional, and store leadership.
• Build, lead, and develop a high-performing organization of directors, senior managers, and support teams, with strong succession and talent pipelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive