Store Operations Support Specialist

Domino's•Chicago, IL

11d

About The Position

The Store Operations Support Specialist conducts operations assessments in U.S. Domino’s stores, provides hands-on training, and works with marketplace partners to improve operations. The role evaluates store performance and compliance, supports education and calibration, contributes to new programs and innovations, and uses store data and technology to plan and complete visits. The position requires extensive travel, including overnight trips, and regular weekend work.

Requirements

At least 1 year of General Management experience at a Domino’s Pizza store.
A role-model operator with a history of exceptional evaluation scores.
Experience coaching and developing team members.
Proficiency in leveraging store technology and innovation to drive operational performance.
Ability to work independently and be results oriented.
Thorough understanding of Domino’s Pizza standards, policies, and procedures.
Appropriate computer and technology skills, including Microsoft Office.
Ability to give and receive constructive feedback and diffuse volatile situations.
Outstanding verbal, written, and presentation skills.
Strong interpersonal, time-management, and organizational skills.
Effective coaching and motivational skills, and a professional demeanor.
Ability to travel 75–85%, including overnight travel.
Willingness to work 3–4 weekends per month.
Recommendation from a franchisee, Director of Corporate Operations, or equivalent.
High school diploma.

Nice To Haves

At least 2 years of General Management experience at a Domino’s Pizza store.
Experience as a multi-unit supervisor or Operations Trainer.

Responsibilities

Conduct operations assessments in U.S. stores, evaluating product, service, image, food safety, team member safety, and technology and innovation.
Provide hands-on training during assessments and evaluate store systems for compliance with Domino’s standards and procedures.
Visit stores in the assigned area multiple times per year, including travel outside the assigned area when needed to meet visit goals.
Facilitate educational programs focused on operations evaluation and improvement, and educate the marketplace on current and revised standards.
Partner with franchise business consultants, franchisees, multi-company operators, and marketplace trainers to develop targeted training.
Conduct calibration visits and share best practices.
Support special programs and onboarding, gather specialized data upon request, assist with testing and rollout of innovations or product launches, and serve as an information resource for the marketplace.
Maintain timely, accurate communication with the World Resource Center, marketplace leaders, and franchisees.
Use store data, reports, and technology to plan visits and complete them on schedule.
Arrange cost-effective travel and participate in team and individual meetings.