Operations Support Specialist

Model1 Commercial Vehicles • Summerville, SC

4d

About The Position

The Operations Support Specialist is part of the Operations team and prepares, processes, and maintains accurate service orders across Model 1 locations. The role supports production and service operations by ensuring work orders are complete, accurate, and aligned with internal standards. The position is suited to someone detail-oriented and organized who can manage multiple tasks in a fast-paced environment.

Requirements

• 2–4 years of experience in an administrative, coordination, or operations support role.
• 2–4 years of experience writing service or work orders.
• 2–4 years of experience in bus service or production.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, especially Excel, and familiarity with operations tools or ERP systems such as SAP, NetSuite, or Salesforce.
• Strong attention to detail and data accuracy.

Nice To Haves

• Experience working in manufacturing, automotive, service, logistics, supply chain, or a service-based business.
• Familiarity with project coordination.
• Bachelor's degree in Business Administration, Operations, or a related field.

Responsibilities

• Create, review, and maintain accurate work and service orders to support production and scheduling needs across all locations.
• Process service orders through the ticketing system in accordance with established internal service level agreements (SLAs).
• Ensure service orders reflect standard pricing and include all relevant documentation in work order releases to service locations.
• Provide ongoing support after initial order setup, including revisions, data updates, and communication of job-specific requirements outlined in deal submissions.
• Assist with service order tracking and reporting in internal systems such as Excede, Power BI, and HubSpot.
• Maintain organized records and documentation to support compliance, audits, and internal reporting needs.
• Collaborate with cross-functional teams to resolve discrepancies and ensure timely execution of service work.
• Perform additional administrative and operational support duties as assigned.

Benefits

• Health insurance.
• Paid holidays.
• Vacation pay.
• Continuous training and opportunities to develop professional potential.
• Access to mentors and networking opportunities.
• Top-quality technology to support daily responsibilities and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed