Operations Support Specialist

MSF • Helena, MT

7d • Onsite

About The Position

Montana State Fund is seeking an Operations Support Specialist to support operational efficiency and deliver an exceptional customer experience. The role handles timely and accurate intake of First Reports of Injury (FROI), provides administrative support to the operations team, and serves as a professional first point of contact for visitors and callers. This position requires on-site presence in the Helena, Montana office and is based in a fast-paced general office environment.

Requirements

• High school diploma or GED plus 2 years of related experience, or an associate’s degree.
• Accurate and thorough approach to information gathering and data entry, including seeking clarification when details are incomplete or ambiguous.
• Clear and professional communication with policyholders, injured employees, colleagues, and visitors.
• Ability to manage multiple requests, adapt to changing priorities, and maintain attention to detail.
• Good judgment, discretion, and professionalism in front-desk responsibilities, customer interactions, and operational processes.
• Dependability, collaboration, and motivation to help employees and customers.
• Customer and growth mindset, empathy, accountability, adaptability, resiliency, and communication skills.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Enter First Reports of Injury (FROI) information accurately into the Claim Center system.
• Gather missing information from customers and maintain clear documentation for downstream claim review and investigation.
• Verify policy coverage, apply appropriate claim coding, determine claim routing, and follow special handling instructions.
• Provide friendly, professional front-desk service and consistent reception coverage for visitors and callers.
• Uphold building security protocols while assisting visitors and callers.
• Coordinate travel arrangements, manage purchasing and supply inventory, and assist with departmental education and certification tracking.
• Schedule meetings and support internal and external events.

Benefits

• Comprehensive health insurance, including dental, vision, life, and long-term disability coverage, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees’ retirement plan with tax-deferred contributions and an employer match.
• Optional 457(b) deferred compensation plan.
• Higher education reimbursement and training and development programs.
• Personal leave, paid holidays, and extended leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED