Operations Support Specialist

Model1 Commercial Vehicles, Inc.•Summerville, SC

2d•$19 - $22

About The Position

The Operations Support Specialist supports Model 1 Commercial Vehicles’ Operations team by preparing, processing, and maintaining accurate service orders across all company locations. The role supports production and service operations by ensuring work orders are complete, accurate, and aligned with internal standards. The successful candidate is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment. The position includes creating and maintaining work and service orders, processing them through the ticketing system, ensuring standard pricing and required documentation, and supporting orders with revisions, data updates, and communication of job-specific requirements. It also involves order tracking, reporting, recordkeeping, and coordination with cross-functional teams.

Requirements

2–4 years of experience in an administrative, coordination, or operations support role.
2–4 years of experience writing service or work orders.
2–4 years of experience in bus service or production.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, especially Excel.
Familiarity with operations tools or ERP systems such as SAP, NetSuite, or Salesforce.
Strong attention to detail and data accuracy.

Nice To Haves

Experience working in a manufacturing, automotive, service, logistics, supply chain, or service-based business.
Familiarity with project coordination.
Bachelor's degree in Business Administration, Operations, or a related field.

Responsibilities

Create, review, and maintain accurate work and service orders to support production and scheduling needs across all locations.
Process service orders through the ticketing system in accordance with established internal service level agreements (SLAs).
Ensure service orders reflect standard pricing and include all relevant documentation in work order releases to service locations.
Provide ongoing support after initial order setup, including revisions, data updates, and clear communication of job-specific requirements outlined in deal submissions.
Assist with service order tracking and reporting within internal systems such as Excede, Power BI, and HubSpot.
Maintain organized records and documentation to support compliance, audits, and internal reporting needs.
Collaborate with cross-functional teams to resolve discrepancies and ensure timely execution of service work.
Perform additional administrative and operational support duties as assigned.