Store Operations Support Specialist

Domino's Corporate•Chicago, IL

10d

About The Position

The Store Operations Support Specialist conducts operations assessments in U.S. Domino’s stores, provides hands-on training, and works with marketplace partners to improve operations. The role evaluates store performance and compliance, supports education and calibration, contributes to new programs and innovations, and uses store data and technology to plan and complete visits. The position involves visiting stores in an assigned area multiple times per year and traveling outside that area when needed. Travel is 75–85%, including overnight travel, and the role requires willingness to work 3–4 weekends per month.

Requirements

At least 1 year of General Management experience at a Domino’s Pizza store.
Experience coaching and developing team members.
History of exceptional evaluation scores as a role-model operator.
Proficiency leveraging store technology and innovation to drive operational performance.
Ability to work independently and be results oriented.
Thorough understanding of Domino’s Pizza standards, policies, and procedures.
Appropriate computer and technology skills, including Microsoft Office.
Ability to give and receive constructive feedback and diffuse volatile situations.
Outstanding verbal, written, and presentation communication skills.
Strong interpersonal, time management, and organizational skills.
Effective coaching and motivational skills and a professional demeanor.
Ability to travel 75–85%, including overnight travel.
Willingness to work 3–4 weekends per month.
Recommendation from a Franchisee, Director of Corporate Operations, or equivalent.
High school diploma.

Nice To Haves

Two years of General Management experience at a Domino’s Pizza store preferred.
Experience as a multi-unit supervisor or Operations Trainer preferred.

Responsibilities

Conduct operations assessments in U.S. stores, evaluating product, service, image, food safety, team member safety, technology, and innovation.
Provide hands-on training during assessments and evaluate store systems for compliance with Domino’s standards and procedures.
Visit stores in the assigned area multiple times per year and travel outside the assigned area when needed to meet visit goals.
Facilitate educational programs focused on operations evaluation and improvement, and educate the marketplace on current and revised standards.
Partner with franchise business consultants, franchisees, multi-company operators, and marketplace trainers to develop targeted training.
Conduct calibration visits and share best practices.
Support special programs and onboarding, gather specialized data upon request, assist with testing and rollout of innovations or product launches, and serve as an information resource for the marketplace.
Maintain timely, accurate communication with the World Resource Center, marketplace leaders, and franchisees.
Use store data, reports, and technology to plan visits, complete visits on schedule, and arrange cost-effective travel.
Participate in team and individual meetings.