VP-Shared Services

UFG Insurance•,

3h•$162,738 - $230,000•Onsite

About The Position

The Vice President, Shared Services is a senior enterprise leader responsible for directing and integrating the functions that support exceptional claims performance across the organization, including Data & Analytics, Special Investigations Unit (SIU), Subrogation/Recovery, Quality, Project Management, and Claims Advocacy. This role sets the strategic vision for these functions, ensures cross‑functional collaboration within Claims, as well as Underwriting, Actuarial, Legal, IT, and other enterprise partners, and leads teams that directly impact loss results, customer experience, operational efficiency, financial integrity, and risk mitigation. The VP serves as a key member of the Claims Leadership Team, shaping long‑term strategy, driving continuous improvement, and building talent capabilities that support a top‑performing claims organization.

Requirements

Bachelor’s degree required; MBA, JD, or related advanced degree preferred.
10+ years of property & casualty claims experience, including leadership of cross‑functional teams.
Proven experience leading teams, a functional line of business, analytics, SIU, subrogation, quality, or claims operations in a P&C environment.
Demonstrated capability in enterprise partnership with Underwriting, Legal, IT, Actuarial, Finance, and Distribution.
Experience with budgeting, vendor management, and large‑scale operational execution.
Deep understanding of P&C claims best practices, litigation management, fraud detection, subrogation, and risk transfer.
Strong data and analytics fluency; ability to translate insights into action.
Executive‑level communication, storytelling, and influence skills.
Strategic, systems‑thinking mindset with the ability to manage complex portfolios.
High integrity, sound judgment, and strong decision‑making under pressure.
Ability to build trust and collaboration across enterprise functions.
Demonstrated experience developing talent and improving organizational capability.

Responsibilities

Develop and implement the vision, strategy, and operating model for Analytics, SIU, Subrogation, QC, PMO, and Advocacy aligned to enterprise and Claims goals.
Set measurable annual objectives, KPIs, and performance measures for all Shared Services functions.
Drive change initiatives and innovation to improve operational effectiveness, financial outcomes, and claims quality.
Serve as a strategic advisor to the Chief Claims Officer and Claims LT.
Lead analytics strategy, including dashboard design and content development, performance reporting, predictive modeling, and data governance.
Prioritize analytical projects that improve reserving accuracy, loss cost management, fraud detection, and operational throughput.
Partner with Underwriting, Actuarial, and Finance to deliver actionable insights that influence pricing, loss ratio improvement, and portfolio decisions.
Ensure quality, availability, and adoption of analytics tools across Claims.
Direct SIU strategy, including risk‑based referrals, fraud analytics integration, and regulatory compliance.
Ensure timely, compliant reporting to state departments and adherence to anti‑fraud regulations.
Improve fraud detection rates, impact, referral quality, and case cycle times through training and analytic tools.
Manage SIU vendors and optimize investigative resources.
Oversee all aspects of subrogation operations, including identification, pursuit, negotiation, arbitration, and recovery.
Strengthen recovery performance through process redesign, analytics, training, and vendor partnerships.
Lead AI/CI (Additional Insured/Contractual Indemnity) strategy and collaborate with VP Casualty, Legal and Underwriting on claims insights around customer contracts to help ensure premium adequacy.
Monitor missed‑opportunity reviews and implement continuous improvement.
Review Current Subrogation Partner and determine if program mix should be vended, insource or outsource model.
Lead the Claims Quality (Excellence) program, including file reviews, file sampling, scoring calibration, and best‑practice development.
Identify performance gaps and partner with leaders to implement corrective actions and training.
Link quality findings to customer outcomes, operational risks, and financial performance.
Baseline end to end review process, implementing incremental improvement over time.
Provide monthly and quarterly reporting to Claims LT.
Manage the Claims project portfolio, including technology enhancements, claims system modernization, vendor transitions, and cross‑functional initiatives.
Ensure all projects have clear charters, milestones, governance, and benefits realization plans.
Partner closely with IT, Administration, Legal, and other functions to ensure alignment and timely execution.
Lead Claims Advocacy partners whom are responsible for agent/broker relationships, service issue resolution, and large account support.
Establish structured relationship management frameworks, including service commitments, performance reporting, and “You Said / We Did” loops.
Represent Claims with key distribution partners and escalate/resolve complex service issues.
Develop and manage Shared Services budgets, forecasting operational expenses and vendor costs.
In conjunction with VMO, Lead vendor selection, contracting, negotiation, and performance management (SIU partners, analytics vendors, subrogation partners, etc.).
Track and report on vendor performance, SLAs, and financial benefits such as recovery dollars or ALAE savings.
Ensure adherence to compliance, audit requirements, and risk controls across all Shared Services functions.
Directly lead employees across Analytics, SIU, QC, Subrogation, PMO, and Advocacy.
Build, coach, and develop a high‑performing team through ongoing feedback, IDPs, succession planning, and 9‑Box calibration.
Foster a culture of accountability, continuous improvement, ethical behavior, and collaboration.
Recruit and retain top talent in data, investigative, legal, and operational domains.