VP, Services

ACI Worldwide•Norcross, GA

2h•Hybrid

About The Position

ACI Worldwide powers global payments for over 1,300 of the world's leading financial institutions, intermediaries, and merchants. Our payments software underpins trillions of dollars in transactions each year — and Professional Services is the engine that turns that software into client outcomes. This role is a rare opportunity to lead Professional Services across one of ACI's most strategically significant regions. North America is home to some of our largest and most complex banking and intermediary relationships — institutions that depend on ACI's platforms as mission-critical infrastructure. You'll lead a team of over 100 Professional Services professionals delivering the full spectrum of services: new business implementations, add-on product installations, custom development for clients, professional technical support, and training. It's a broad remit, a real P&L, and a mandate to raise the bar on what enterprise Professional Services delivery looks like in North America. We're at an inflection point — investing in standardized delivery models, AI-enabled workflows, and the leadership infrastructure to scale. The VP, Professional Services North America will be at the center of that transformation, with the authority to shape it. If you're a Professional Services leader who builds trust with clients and teams in equal measure, who can hold a P&L and a people agenda at the same time, and who wants to define what great looks like in enterprise payments delivery — this is the role.

Requirements

10+ years in professional services, implementation, or technology delivery leadership — with at least 5 years at a senior or VP level
Direct P&L ownership in a services business, with a track record of growing revenue and improving margin
Experience leading teams of 75 or more across multiple locations, with a strong record of talent development and retention
Deep experience managing senior client relationships in banking, financial intermediaries, or payments — including executive-level escalation management
Breadth across the services delivery spectrum: implementation, technical support, training, and onsite engagement models
Proven ability to drive outcomes across Sales, Product, and Engineering without direct authority — in a matrixed, global organisation where influence matters as much as position
The strategic instinct to connect regional delivery patterns to broader business and turning insight into action
A genuine and demonstrable commitment to AI-enabled ways of working — not as a future ambition, but as something you are actively building into how your teams deliver today
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

Nice To Haves

Experience with ACI's product portfolio or direct exposure to North American banking and payments infrastructure is a strong plus — but not a prerequisite for the right leader.

Responsibilities

Grow the Business — Own the North America Professional Services revenue and margin targets. Partner with Sales on deal shaping, pipeline health, and services bookings. Identify expansion opportunities within the existing customer base and drive double-digit services growth through scalable, repeatable delivery models.
Deliver for Clients — Maintain a healthy, well-governed portfolio spanning implementation, installation, custom development, onsite support, technical support, and training engagements. Be the executive sponsor your clients call when it matters most — and the leader who turns escalations into references.
Lead and Develop Your Team — Lead, develop, and retain a team of over 100 Professional Services professionals across North America. Create clear career pathways, invest deliberately in individual growth, and build the succession depth the region needs to scale.
Drive Operational Rigour — Implement consistent KPIs, delivery governance standards, and AI-enabled workflows that make delivery predictable and continuously improving. Translate delivery data into executive-level insight and act decisively on portfolio health.
Align Across ACI — Be the connective tissue between Professional Services, Sales, Product, Engineering, and Customer Support. Ensure commercial commitments are deliverable, product feedback loops are active, and clients experience One ACI — not a collection of functions.
Set the Cultural Tone — Build a region-wide culture of innovation, shared learning, and growth mindset. Model AI fluency. Make continuous improvement a daily habit, not a quarterly initiative.