VP, Client Services

EVERSANA INTOUCH•Chicago, IL

3d•Onsite

About The Position

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings.

Requirements

Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required.
Thought leader for integrated and digital marketing and communications.
Self-sufficient and self-motivated with the ability to independently manage major clients and brands.
Demonstrated P&L targets met through existing and expansion business opportunities.
Proven leadership and mentoring skills.
Leader of cross-functional project teams across the organization.
Experience negotiating and executing agreements.
Creative thinker with analytical skills.
Ability to collaborate effectively at all levels and functions.
Applied understanding of technical development and processes.
Demonstrated problem-solving skills.
Ability to determine staffing needs within the account team and extended teams.
Bachelor’s degree required in Business, Marketing, Journalism or Communications.
Demonstrated written, presentation and verbal communication skills.
Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization.
Travel required.

Responsibilities

Ownership of senior-level client and agency partner relationships beyond day-to-day operations.
Responsible for client retention by maintaining executive- and senior-level relationships.
Identify additional opportunities with existing clients.
Assess and manage risk associated with clients and agency partners.
Meet client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives.
Lead the coordination and development of integrated marketing plans internally and with external agency partners.
Provide thought leadership within EVERSANA INTOUCH and the industry.
Bring new services to clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings.
Deliver excellent business results through the efforts of their teams.
Model inclusive behaviors and proactively manage bias.