VP, Client Services

RevHealth

9h•$160,000 - $180,000

About The Position

As VP of Client Services, you will be a key driver of client partnership and agency excellence to lead the strategy, vision, and execution of our promotional advertising practice. You’ll lead annual brand and tactical planning with both clients and internal teams, ensuring flawless execution and seamless collaboration across disciplines. Your leadership will inspire creativity, strengthen client relationships, and cultivate a positive, growth-oriented culture within the team. In this role, you’ll not only expand business opportunities and deliver measurable impact but also mentor the next generation of account talent—helping shape both the future of our clients and the agency itself. This individual will sit at the intersection of science, creativity, and technology—ensuring we deliver cutting-edge deliverables for our clients.

Requirements

8+ years of pharmaceutical agency experience
HCP experience preferred
Supervisory experience and mentoring abilities
Extensive experience in successfully leading product launches, including experience with accelerated approvals
Demonstrated success integrating digital strategies, AI tools, and data-driven insights into medical communications
Excellent ability to manage client relationships, especially sensitive issues, and effectively problem-solve
Self-reliant, capable of operating independently
Ability to multi-task and work well in a fast-changing environment
Outstanding communication skills: oral, written, and interpersonal
Experience managing large, complex, multi-million-dollar accounts
Experience utilizing Veeva and/ or Ziflow platforms
Proficient in financial account management with a focus on invoicing and reporting.
Experience hiring, managing, and developing a team who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills
Experience or demonstrated familiarity with leveraging AI tools and platforms to enhance efficiency, optimize workflows, and support innovation in day-to-day tasks. See opportunities where AI and digital can amplify human expertise.

Responsibilities

Build successful partnerships with clients and lead client management across all teams.
Proactively identify strategic opportunities and propose new ideas to existing clients.
Drive business through strategic and creative recommendations.
Work directly with brand teams on the development of brand goals/objectives/strategies.
Ensure all materials remain on target and effectively communicate core brand strategies.
Understand products, competitors, market dynamics, and changes likely to affect the category.
Facilitation and attendance at all client meetings.
Ensure adherence of agency/client process.
Ensure the accuracy of all files/communications to clients.
Run internal kick-off meetings and provide strategic oversight.
Review jobs supporting new strategies or special tactics.
Manage and drive internal deliverables.
Provide meticulous direction of day-to-day workflow on all agency client business.
Development of (brand plans/tactical plans/WOs/annual SOW/creative briefs, etc.).
Manage and mentor junior account team members.
Develop and track SOW budgets and finances.
Development/management of annual SOWs, monthly financials, tracking of monthly hours, and monthly client accruals.
Serve as a trusted advisor to senior clients, shaping scientific communication strategies that resonate with diverse audiences (HCPs, patients, payers, advocacy groups).
Lead high-level client engagements and expand partnerships through innovative and impactful approaches.
Identify opportunities to incorporate AI-powered insights, real-world data, and digital engagement tactics into client solutions.