VP – Rewards Reengineering - Strategy and Analytics

Citi • Wilmington, DE

7d • $103,920 - $155,880

About The Position

Citi’s U.S. Consumer Cards (USCC) business serves millions of customers through a broad portfolio of branded, co-brand, and retail services card products. The VP Rewards Reengineering - Strategy and Analytics will join the USCC Pricing and Rewards Reengineering team and report to the Rewards Reengineering Analytics Lead. The role develops Rewards strategies grounded in data, customer, and operational insights, using financial analysis to enhance portfolio profitability while balancing customer experience and regulatory compliance. It partners with Product, Finance, Risk, Legal, Compliance, Technology, and Operations to drive Rewards strategies for USCC.

The position develops strategy recommendations using customer insights, financial forecasts, competitive analysis, and knowledge of the regulatory environment. It evaluates initiatives, conducts data-driven analytics, builds forecasting and tracking capabilities, maintains quality controls in Rewards processes, and communicates recommendations to business partners and senior leaders. Other job-related duties may be assigned as required.

Requirements

• At least 6 years of experience in product management, Rewards, data analytics, risk, or a similar function.
• Strong analytical skills and ability to derive actionable business insights from data analysis.
• High proficiency in SAS, SQL, Excel, and PowerPoint.
• Understanding of credit card products and economics, P&L drivers, rewards, and market dynamics.
• Excellent verbal and written communication skills and strong presentation skills for senior audiences.
• Exceptional organizational skills and ability to manage multiple complex projects with minimal guidance.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Ability to partner with and lead a large cross-functional team to drive results.
• Will to win and desire to have fun.

Nice To Haves

• Experience in the Financial Services or Credit Card industry is preferred.

Responsibilities

• Develop comprehensive Rewards strategy recommendations based on quantitative and qualitative customer insights, financial impact forecasting, the competitive landscape, and the regulatory environment.
• Evaluate new initiatives by developing financial sizings, weighing risk/reward tradeoffs, assessing customer impact, and considering other key factors.
• Retrieve data and conduct data-driven analytics using analytical tools, software, and techniques.
• Develop forecasting and tracking capabilities and ensure quality control in Rewards processes.
• Understand regulatory implications associated with Rewards policy and develop mitigation or opportunity strategies.
• Communicate clearly and effectively with business partners and senior leaders.
• Partner with and lead a large cross-functional team to drive results.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior