VP, Relationship Management

Fiserv•New York, NY

1d•$133,100 - $283,300•Remote

About The Position

As VP, Relationship Management, you will own pan-Fiserv client relationships at the C-suite level, serving as a trusted advisor to senior executives across large financial services clients. You will work with Fiserv business units, Enterprise Relationship Managers, and client leadership to grow revenue, expand Fiserv’s solution footprint, and deliver measurable value. The role directly shapes client retention and satisfaction for significant financial services accounts. This role is remote with the option to work in-office. Fiserv considers in-person collaboration essential, particularly for onboarding and productivity. The role requires 15% travel.

Requirements

10+ years of experience in financial services or banking managing enterprise client relationships at the C-suite level.
10+ years of experience in profit and loss management and large bundled technology deal structuring within a matrix technology product or services organization.
Experience structuring bundled technology deals for large financial services clients to grow wallet share and expand solution footprint.
Experience developing and executing account plans using pipeline development and financial forecasting methods to meet or exceed revenue targets.
Experience conducting market and competitive analysis to identify growth opportunities and inform consultative selling strategies with C-suite client executives.
Bachelor's degree or higher in business, finance, technology management, or a related field, or an equivalent combination of education, related experience, and/or military experience.
Must possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

Financial services or banking experience beyond general enterprise technology, including familiarity with the regulatory environment, capital markets, or core banking operations.
Graduate-level business education, such as an MBA or similar master's degree, applied to strategic client management or financial analysis.
Familiarity navigating a large matrix technology organization to align business units around a shared client outcome.
Experience with enterprise account planning methodologies and tools used to track client health, retention risk, and solution expansion opportunities.

Responsibilities

Own pan-Fiserv C-suite client relationships and act as the primary point of accountability for revenue growth, retention, and solution expansion across large financial services accounts.
Develop and execute account plans that connect client business objectives to Fiserv solutions and identify opportunities to grow wallet share through bundled deals.
Structure and negotiate large, multi-solution agreements by coordinating across Fiserv business units to develop integrated, commercially compelling proposals.
Build and maintain a disciplined pipeline and provide accurate financial forecasts reflecting account health, deal stage, and near-term revenue risk.
Monitor client health signals, market trends, and merger and acquisition activity to anticipate client needs and position Fiserv solutions ahead of competitors.
Use client feedback and satisfaction data, including Net Promoter Score results, to create action plans that improve retention and deepen client relationships.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth through training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.