VP Commercial Relationship Manager

Nusenda Credit Union•Albuquerque, NM

About The Position

Nusenda Credit Union is seeking a VP Commercial Relationship Manager to develop new and existing Commercial Banking relationships and build a high-quality, well-structured commercial loan and deposit portfolio. The role serves as the primary owner for assigned commercial members and is accountable for relationship strategy, growth, retention, and expansion among complex and high-profile commercial members across lending and deposits, including identification of Treasury solutions. The VP represents the credit union in the business community and promotes its relationship-based, full-service banking strategy to potential commercial members. The position develops and deepens commercial relationships, manages a portfolio of existing relationships, and acts as the primary contact for members’ banking needs. It maintains portfolio performance and loan compliance, completes timely annual loan reviews, and documents communications and negotiated terms in the CRM system. The role focuses on strategic relationship management and advisory activities while leveraging internal partners for transactional servicing.

Requirements

Eight to ten years of similar or related experience.
Bachelor’s degree in Business Administration or a related field.
Strong understanding of various commercial loan structures.
Strong analytical, problem-solving, and negotiation skills, including the ability to develop innovative solutions that meet business members’ needs while balancing organizational risk.
Strong familiarity with commercial deposit solutions.
Foundational understanding of Treasury Management products and services to identify potential needs.
Strong familiarity with applicable banking regulations, appraisals, environmental reports, and construction administration.

Responsibilities

Develop, grow, and deepen commercial relationships by executing full-service commercial banking strategies for new and existing relationships.
Call on new prospects and maintain existing member relationships through structured periodic calls and site visits.
Identify opportunities to deepen member relationships through value-added services and use networks to develop referral sources.
Identify Treasury Management opportunities and coordinate with Treasury Management partners to support relationship growth and long-term member engagement.
Manage a portfolio generally comprising the credit union’s most complex and highest-profile commercial members.
Act as the primary point of contact for members’ lending and depository needs.
Ensure compliance with loan agreement terms, including repayment, taxes, insurance, financial reporting, and covenants.
Ensure timely completion of annual loan reviews.
Maintain accountability for portfolio performance, credit quality, loan-term compliance, risk identification, growth, and retention.
Leverage internal partners to efficiently execute transactional servicing activities while focusing on strategic relationship management and advisory work.
Maintain documentation, pertinent communications, and negotiated terms in the Customer Relationship Management (CRM) system.
Represent the credit union in the business community and promote its relationship-based, full-service banking strategy.