VP of Operations- Green Brick Mortgage

Green Brick Partners•Plano, TX

3d•Onsite

About The Position

Green Brick Mortgage is seeking a visionary operations leader to exemplify excellence and tackle the challenges of building a captive mortgage startup for their builder partners. This role requires a proactive approach to ensure business-to-business and business-to-consumer operations excel in efficiency, compliance, quality, and customer satisfaction. The Vice President of Operations must embody Green Brick Mortgage's values of being Honest, Objective, Mature, and Efficient.

Requirements

BS degree in a business-related field (i.e. Finance, Accounting, Real Estate, Business).
Experience leading teams in a performance and matrix-oriented environment with proven compliance and regulatory expertise.
Team-oriented work ethic, strong interpersonal skills, ability to quickly build relationships and work well across all levels of an organization.
Strong practitioner knowledge of GSE and Government mortgage loan products.
Thorough knowledge of mortgage industry regulations, investor guidelines, and compliance requirements.
Creative problem solver with strong quantitative, analytical, research, and decision-making skills.
Time management and organizational skills with a strong ability to operate under demanding deadlines and multitask on several transactions simultaneously.
Excellent written and verbal communication and presentation skills.
Excellent attention to detail and the ability to work independently or in a team environment.
15+ years of progressive work experience in the Mortgage Banking industry with at least 5-7 years directly managing Fulfillment Operations Teams.

Nice To Haves

MBA or other advanced degree preferred.
Experience working inside of a captive lending or direct to consumer environment preferred.

Responsibilities

Work alongside senior management to develop a dynamic future vision for the Mortgage Operations Department which aligns with the organization’s values and objectives.
Foster a continuous improvement focused work environment by developing goals and measurable Key Performance Indicators specific to individual functional roles within Operations.
Recruit, hire, manage, and develop qualified, high-performing mortgage fulfillment staff.
Provide targeted coaching to staff and promote cross functional skill development across Mortgage Operations teams.
Build and monitor third-party vendor relationships to ensure strong communication practices are in place and defined service levels are maintained.
Work with senior management to develop dashboard reporting and performance scorecards to closely monitor operational trends and key business results.
Serve as a role model for the team by helping lead initiatives that promote a culture of quality and customer service for both our consumer borrowers and builder partners.
Promptly address identified process gaps.
Develop supporting policy and procedure documentation to streamline operations and enhance productivity.
Ensure that all investor guidelines and all federal and state regulatory requirements are met satisfactorily throughout fulfillment.