VP of Operations

Urrly•Tallahassee, FL

23h•$200,000 - $250,000•Remote

About The Position

American Safety Institute (ASI) is a leading provider of transportation training and compliance solutions, serving a diverse customer base from teen drivers to emergency vehicle operators. Through its ASI brand, it offers DMV-approved courses in regulated driving markets, and through its Coaching Systems brand, it provides the widely recognized CEVO training program for emergency vehicle operators. ASI delivers training at scale via online learning management software, physical workbooks, and automated recurring programs. The company is backed by The Brydon Group, a private equity fund focused on regulated business services and software, supporting its growth. ASI is seeking a VP of Operations to lead a transformation, modernizing operations, unlocking data, and building infrastructure for growth. This role is part of the Executive Leadership Team (ELT) and reports directly to the CEO, functioning as the key Integrator of the business. Leaders who demonstrate ownership and drive measurable results will have a defined path to Chief Operating Officer.

Requirements

Bachelor’s degree in business, operations, or a related field; MBA preferred
5–7+ years in business operations, including experience leading operations for a growing business or business unit
Proven track record driving automation and process improvement — hands-on experience designing and implementing tech-enabled workflows
Analytical horsepower: data analysis, business intelligence, and the ability to sponsor infrastructure projects
People leadership experience: building teams, managing performance, developing functional leaders
Strong financial acumen: fluency with P&L dynamics, budgeting, and the levers that drive margin and cash flow
Change management experience: guiding an organization through meaningful operational transformation
Project management discipline: ability to drive multiple high-priority workstreams simultaneously
Experience working with physical products and fulfillment operations
Exceptional communication skills and the executive presence to influence at all levels

Nice To Haves

Experience with EOS or a similar business operating system
Background in transportation, education technology, or regulated services
Familiarity with the software platforms ASI runs on (HubSpot, Shopify, QuickBooks, Aircall)

Responsibilities

Architect and lead a sustained program to modernize systems and workflows, moving from manual and legacy to automated, data-driven, and scalable operations.
Own the end-to-end roadmap for process improvement and automation across Operations, Customer Success, and Back Office, with accountability for gains in productivity and margin.
Partner with the Engineering team and external automation consultants to design, build, and implement solutions, playing a hands-on role in architecting systems.
Lead the evolution of ASI’s data infrastructure, focusing on cleaner systems, better reporting, and business intelligence capabilities.
Drive adoption of technology-enabled workflows to reduce manual effort and create operational leverage.
Set and enforce standards, policies, procedures, and compliance requirements to ensure consistency and integrity as the business scales.
Lead the Customer Success organization, setting strategic direction and ensuring high standards for service quality, responsiveness, and revenue retention.
Build and own a unified, tech-enabled approach to inbound customer service.
Establish a continuous feedback loop for automated customer satisfaction measurement, analysis, and translation into improvements.
Define and track key performance indicators (KPIs) such as satisfaction scores, call answer rates, and retention.
Provide financial oversight, vendor management, and systems governance for Back Office functions.
Lead and develop functional leaders of Operations, Customer Success, and Back Office, as well as manage vendor relationships.
Oversee financial performance, including budgeting, forecasting, and analysis, in partnership with the Finance team.
Continue the transition of ASI’s checkout and order management to Shopify.
Ensure the business operates with appropriate compliance standards and operational integrity.
Own the adoption and implementation of the Brydon Management System (BMS), including vision alignment, scorecards, meeting rhythms, and accountability structures.
Build a performance management culture, establishing coaching cadences and clear metrics ownership.
Translate strategic objectives into actionable operating plans.
Own the integration playbook for acquired businesses, operationalizing them onto ASI’s systems and processes.
Build a repeatable integration model that improves with each acquisition.