Mortgage Operations Manager- Green Brick Mortgage

Green Brick Partners•Plano, TX

1d•Hybrid

About The Position

Green Brick Mortgage is seeking a motivated and detail-oriented Operations Manager to lead and support mortgage fulfillment teams in a fast-paced, growth-driven environment. This role partners closely with the Vice President of Credit and senior leadership to execute operational strategies, drive performance improvements, and maintain regulatory compliance. This position serves as a key operational leader responsible for managing day-to-day mortgage fulfillment operations while supporting the company’s growth as a captive mortgage provider for builder partners. The Operations Manager ensures efficiency, quality, compliance, and service excellence across business-to-business and business-to-consumer channels.

Requirements

BS degree in a business-related field (i.e. Finance, Accounting, Real Estate, Business or similar) preferred.
Experience managing teams in a performance-driven and regulated environment
Strong working knowledge of mortgage fulfillment operations and workflows
Practitioner-level knowledge of GSE and Government loan products
Thorough understanding of mortgage regulations, compliance, and investor guidelines
Strong interpersonal skills with the ability to build relationships across departments
Excellent problem-solving, analytical, and decision-making capabilities
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills
High attention to detail with the ability to work independently or collaboratively
8–12 years of progressive experience in the mortgage banking industry
Minimum of 3–5 years managing mortgage fulfillment or operations teams

Nice To Haves

Experience in a captive lending or direct-to-consumer environment preferred

Responsibilities

Support senior leadership in executing the operational vision and objectives for the Mortgage Operations Department.
Manage the daily workflow and performance of mortgage fulfillment teams, including Processing, Underwriting, and Closing functions as assigned.
Establish and monitor goals and Key Performance Indicators (KPIs) for operational staff to promote accountability and continuous improvement.
Recruit, train, develop, and retain high-performing mortgage operations staff.
Provide hands-on coaching, performance feedback, and professional development to team members.
Promote cross-functional knowledge and collaboration across mortgage operations teams.
Maintain and manage third-party vendor relationships to ensure service-level expectations are met.
Monitor operational metrics and contribute to dashboard reporting and performance scorecards.
Identify process gaps and inefficiencies; collaborate with leadership to implement improvements and document procedures.
Ensure compliance with all investor guidelines, federal regulations, and applicable state laws throughout the loan fulfillment process.
Serve as a role model by promoting a strong culture of quality, compliance, and customer service for borrowers and builder partners.
Assist with audits, exams, and internal reviews as needed.