VP of Operations

Torq

About The Position

The VP of Operations is a high-impact role that brings together Business Operations, Data, and AI Transformation under one unified leadership charter. This is a seat at the senior leadership table, a direct partnership with the CEO, and a mandate to build the systems, processes, and AI-powered infrastructure that will take Torq from hypergrowth to market leader. You will drive cross-functional operational excellence and build the scalable infrastructure required for the hypergrowth Torq is at.

Requirements

8-15+ years of progressive operations experience, including 3+ years in a VP or senior leadership role at a fast growing B2B SaaS company.
Background in cybersecurity or enterprise security software.
Proven track record of building and scaling ops organizations through hypergrowth
Deep expertise across Revenue/GTM Ops, Data, Business Systems, AI and Automation
Strong people leader - experience managing managers and building multi-functional teams across diverse disciplines
Data-driven and systems-thinker
Experience owning a complex business systems stack (Salesforce, HubSpot, NetSuite, or equivalent)
Comfortable operating at both the strategic and execution layer - you know when to delegate and when to roll up your sleeves
Excellent communicator - able to translate operational complexity into clear narratives for executives and cross-functional partners
Experience implementing AI/ML tools into operational workflows

Responsibilities

Lead a world-class team of Business Operations function spanning GTM Operations, Marketing Operations, Sales Operations, and Customer Operations
Design and optimize end-to-end GTM and internal business processes to support scale
Identify and eliminate operational bottlenecks across revenue-generating functions
Set the strategic direction for how data infrastructure evolves as the company scales
Own cross organizational data Provide strategic leadership function including revenue analytics, and customer insights
Champion a data-driven culture across the organization, ensuring clean, reliable, and actionable data
Enable self-serve analytics capabilities and partner with Finance, Sales, Product, and Customer Success on insights and reporting
Provide executive oversight of an AI Transformation & Business Systems function, including AI engineers and the Applications team
Set the strategic vision for AI adoption and integration into Torq’s internal operations
Identify opportunities to automate operational workflows using Torq’s own platform
Govern the business systems stack to ensure scalability, reliability, and cross-functional alignment
Serve as a key member of the senior leadership team and bring operational rigor to strategic planning
Represent Operations in board and investor-level conversations