VP of Operations
About The Position
Verde is seeking an exceptional Vice President of Operations to lead its next stage of growth. This is a field leadership role focused on coaching leaders, building relationships, solving problems, and creating operational excellence. The ideal candidate is passionate about developing people, driving accountability, and building high-performing organizations. The VP of Operations will partner with the Chief Operating Officer to execute the company's operational strategy, directly lead Operations Directors, Managers, and Supervisors, and ensure high-quality customer service and team leadership. Approximately 75% of the role involves field work to translate strategy into measurable results.
Requirements
- Bachelor's degree preferred or equivalent executive leadership experience
- 8+ years of progressive operations leadership in multi-site service organizations
- Proven success leading leaders across multiple geographic regions
- Strong financial and P&L management experience
- Demonstrated ability to build, coach, and develop high-performing leadership teams
- Executive-level customer relationship experience
- Exceptional communication, coaching, and strategic leadership skills
- Proficiency with Microsoft Office and operational technology platforms
- OSHA 10 certification (or ability to obtain before start)
- Willingness to travel approximately 75%, including extended travel during customer transitions and acquisitions
Responsibilities
- Coach, mentor, and develop Operations Directors, Managers, and Supervisors.
- Recruit, hire, and retain exceptional operational leaders.
- Build succession plans.
- Foster an engaged, inclusive, and high-performing leadership culture.
- Execute company-wide operational standards.
- Ensure consistency across staffing, onboarding, quality inspections, training, route cards, and service delivery.
- Identify execution gaps and work with field leaders to solve them.
- Conduct Leadership Visit Reports, Joint Inspections, and quarterly operational audits.
- Support major customer implementations, acquisitions, and operational transitions.
- Partner with Sales during RFP walkthroughs and operational planning.
- Serve as the executive operational leader during critical customer situations.
- Build and maintain executive-level relationships with key customers.
- Support Quarterly Business Reviews.
- Coach Operations Directors on customer engagement and long-term relationship management.
- Partner with Finance to deliver regional financial performance.
- Support staffing strategies, labor planning, and operational budgeting.
- Utilize operational dashboards, HeySage, ADP, and reporting tools to drive accountability and continuous improvement.
- Champion a safety-first culture by partnering with EHS, holding leaders accountable, supporting training, and driving the goal of zero preventable incidents.
- Ensure sustainability initiatives are consistently executed across operations.
- Champion Verde's Mission, Vision, and Core Values.
- Mentor future leaders and support the Emerging Leaders Program.
- Build inclusive, engaged teams.
- Inspire accountability, celebrate wins, remove barriers, and create an environment where people enjoy coming to work.
- Deliver measurable operational performance across regions, including financial performance, Joint Inspection scores, Customer Satisfaction (CSAT) scores, Gallup Q12 Employee Engagement scores, and maintaining a Total Recordable Incident Rate (TRIR) below 1.0.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
