VP of Operations
Tokio Marine HCC•Troy, MI
•Hybrid
About The Position
We are seeking a Vice President of Operations to partner with the Public Risk Group President and help drive strategic execution, operational excellence, and cross-functional alignment across our organization. This is a high-impact leadership role overseeing Actuarial, Compliance, and Marketing & Communications, with responsibility for ensuring performance, regulatory alignment, and scalable operations that support continued growth.
Requirements
- Bachelor’s degree in Business Administration, Management, Communications, or a related field (or equivalent experience).
- 15+ years of progressive experience in operations, compliance, actuarial, or a related discipline.
- 8+ years of leadership experience with direct people management responsibility.
- Experience within insurance, financial services, or another highly regulated industry strongly preferred.
- Strong analytical, organizational, and problem-solving capabilities.
- Sound judgment with the ability to navigate complex and sensitive situations.
- Collaborative leadership style with a proactive, solutions-oriented mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Office (i.e. Excel, PowerPoint, Word).
Nice To Haves
- Background in actuarial operations or analytics is a plus.
Responsibilities
- Partner with the BU President on strategic planning, operational priorities, financial planning, and policy matters related to the business; provide ongoing updates on operational performance, risks, and key initiatives.
- Lead the Actuarial, Compliance, and Marketing & Communications teams, including setting objectives, managing performance, and supporting talent development.
- Drive organizational effectiveness through resource alignment, cost management, and continuous process improvement.
- Partner with the Compliance Department to develop, implement, and monitor policies, procedures, and controls to support operational and regulatory compliance.
- Prepare and present executive-level reports on operational performance, compliance, actuarial insights, and strategic initiatives.
- Lead the development and delivery of executive communications, including leadership meetings, town halls, and quarterly business reviews.
- Advise leadership on organizational structure, resource allocation, and operational scalability.
Benefits
- Competitive salary and comprehensive benefit package
- Strong learning culture with ongoing development opportunities
- Opportunities for growth and career advancement
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
- Basic life and disability insurance
- 401(k) plan with 6% company match
- 20 days of PTO and two floating holidays (prorated)
- Approximately 11 paid holidays and volunteer time off
- Paid parental leave
- Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- Student loan matching program
- Employee discount program
- An opportunity to do meaningful work and love what you do
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What This Job Offers
Job Type
Full-time
Career Level
Executive
