VP of Operations

Gentiva Hospice • Kansas City, MO

7d

About The Position

The Vice President of Operations oversees the daily performance and long-term growth strategy of multiple agencies across NE, KS, OK, NM, CO, AZ, NV, CA, WA, and OR. This executive-level role ensures operational controls, staffing, compliance, and business goals are executed effectively across the region. The VP leads through influence, empowers teams, and aligns operations with company objectives for quality care and financial performance.

The role partners with the region’s management team to develop scalable systems, processes, and infrastructure that support growth and clinical excellence. It leads operational planning and performance tracking, monitors regional KPIs, and directs regional clinical and office staff. The VP builds and develops regional leadership teams, drives financial results and census growth, collaborates with the Region President on strategic initiatives and budgets, and oversees compliance and operational efficiency across all assigned locations.

The position requires a bachelor’s degree in healthcare administration, business, or a related healthcare field, and at least five years in a senior management-level operations role with demonstrated success building and scaling markets, processes, and systems. Previous home health, hospice, or post-acute care experience is preferred. A valid driver’s license and automobile liability insurance are required. Travel of up to 65–70% is required to support agencies across the region. This is a safety-sensitive position.

Requirements

• Bachelor’s degree in healthcare administration, business, or a related healthcare field.
• At least 5 years in a senior management-level operations role, with demonstrated success building and scaling markets, processes, and systems.
• Strong leadership experience in regional or multi-site healthcare operations.
• Proven ability to lead performance-driven teams and support rapid growth.
• Strong knowledge of hospice or home health operations, compliance, and healthcare regulations.
• Ability to generate new business and maintain strong referral and physician relationships.
• Excellent communication and influencing skills across clinical, administrative, and executive stakeholders.
• Ability to manage complex, time-sensitive data and prioritize multiple initiatives.
• Strong problem-solving skills and sound professional judgment.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Valid driver’s license and automobile liability insurance coverage.
• Ability to travel up to 65–70% to support agencies across the assigned region.

Nice To Haves

• Previous experience in home health, hospice, or post-acute care.

Responsibilities

• Partner with the region’s management team to develop scalable systems, processes, and infrastructure that support growth and clinical excellence.
• Lead operational planning and performance tracking across assigned agency locations.
• Monitor and interpret regional KPIs, including census growth, productivity, staffing levels, CAP liability, expenses, admissions, and discharges.
• Direct and coordinate regional clinical and office staff to ensure quality, continuity, and compliance with federal and state regulations.
• Recruit, train, coach, and retain regional leaders, and build and sustain a high-performance team.
• Provide on-the-job training, performance reviews, coaching, and development recommendations.
• Drive financial results and ensure the region achieves or exceeds census goals, profitability targets, and business objectives.
• Collaborate with the Region President on strategic initiatives and budget management.
• Provide timely, accurate, and complete reports on agency operating conditions and performance metrics.
• Oversee the effectiveness and compliance of regional systems and processes across all locations.
• Ensure operations align with healthcare laws, regulatory requirements, and company standards.
• Collaborate with sales, clinical, and executive teams to promote seamless care delivery and administrative efficiency.
• Travel to support agencies across the assigned region.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance, including ASN to BSN and BSN to MSN, for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive