VP of Enterprise Technology

Gulf Winds Credit Union•Pensacola, FL

9d•$139,000 - $173,500•Onsite

About The Position

The VP of Enterprise Technology leads the tactical operation of Gulf Winds Credit Union’s enterprise technology services, systems, and solutions. The role is accountable for the availability, performance, and integrity of data, applications, user devices, core processing, network connectivity, and data center infrastructure, and for delivering reliable, efficient, scalable, and secure technology solutions. The VP oversees Incident Response and Change Control, maintains internal and external Service Level Agreements (SLAs), and drives process improvement, workflow optimization, automation, contract enforcement, spend reconciliation, asset management, and alignment of technology solutions with business needs. The position works closely with the SVP/Chief Technology Officer and the business to design and execute the Credit Union’s strategic technology roadmap. The VP leads the Enterprise Technology Division and its production-supporting technical services, including planning, prioritization, development, support, maintenance, reporting, and operational readiness. The role manages and develops the team, establishes goals and expectations, oversees core processing operations and technology initiatives, and coaches assigned leaders. It also oversees technology audits and assessments, disaster recovery preparedness, incident management, asset utilization, vendor performance and relationships, and the testing, training, processes, procedures, and communications associated with new products, features, enhancements, and upgrades. As a member of the Senior Leadership Team, the VP participates in strategic and tactical planning, budgeting, resource allocation, SLA negotiation, and technology selection. The role ensures compliance with policies, procedures, laws, regulations, cybersecurity requirements, and data protection requirements, partnering with Information Security as needed. The position is based in-office in Pensacola, Florida, primarily in an office setting. The normal schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. After-hours work or travel may be needed for deadlines or events. The VP must be available for on-call support and respond to after-hours incidents, disaster recovery events, and emergencies, including hurricane preparedness and recovery efforts.

Requirements

Five to eight years of experience in a similar role, including progressive leadership or management experience; experience in a credit union or financial institution is preferred.
Substantial working knowledge of Symitar core processing, SQL databases, scripting, Active Directory, VMware virtualization, server administration, networking, cybersecurity, cloud services, and telecommunications.
A bachelor’s degree, industry-recognized formal certifications considered equivalent to a bachelor’s degree, or five additional years of proven experience in a similar role.
Ability to lead at a program level Change Management, Incident Management, Patch Management, Asset Management, Vendor Management, Disaster Recovery/Business Continuity, and User Support.
Strong analytical and problem-solving abilities to identify system bottlenecks and assess risks.
Excellent resource management and communication skills, including the ability to explain technical issues to technical professionals and non-technical leaders.
Strong knowledge of IT service management principles, frameworks, and best practices.
Ability to read, write, comprehend, and speak English clearly.
Significant trust and diplomacy; ability to motivate, influence, train, and maintain sound relationships with internal and external contacts.
Ability to work in-office in Pensacola, Florida, and maintain consistent office presence.
Availability for on-call support and after-hours response; after-hours work or travel may be required.
Ability to sit at a computer for most of the day; file documents, open filing cabinets, and bend or stand as needed; and occasionally lift and move technology equipment. Reasonable accommodations may be made.

Nice To Haves

Experience in a credit union or financial institution.
A master’s degree.

Responsibilities

Lead and manage the Enterprise Technology Division and production-supporting technical services, including monitoring, planning, prioritizing, developing, supporting, maintaining, reporting, and securing operational-readiness activities.
Organize effective maintenance and support of the core processing system, including nightly, monthly, quarterly, and annual activities.
Align technical opportunities with strategic business objectives and ensure efficient implementation of technology solutions.
Hire, develop, set goals for, and establish expectations for the team.
Create and implement SLAs for technology services, monitor them for alignment with business objectives and client needs, and report on performance.
Oversee technology audits and assessments, disaster recovery preparedness, incident management, asset utilization, and vendor performance.
Manage technology vendor relationships, including contract negotiation, renewals, enforcement, and spend reconciliation.
Coach assigned leaders and promote continuous process improvement and technology efficiencies.
Oversee testing, training, processes, procedures, and communication for new products, features, enhancements, and upgrades.
Participate in Division, Group, and Credit Union planning to select and implement methods, technologies, and partners that meet evolving needs.
Ensure compliance with approved policies and procedures; develop procedures, process improvements, and quality controls; review relevant laws and regulations; and recommend changes where appropriate.
Partner with Information Security to ensure systems meet cybersecurity, data protection, and regulatory requirements.
Participate on the Senior Leadership Team in strategic and tactical planning, budgeting, resource allocation, SLA negotiation, technology selection, and execution.
Direct technology initiatives as needed and perform other job-related duties as assigned.
Interview applicants; plan, assign, direct, and evaluate subordinate work; measure performance against goals; conduct timely performance reviews; recommend salary increases; and develop team expertise through training and coaching.
Monitor system performance and recommend upgrades and enhancements; ensure systems are used effectively and securely and that updates and patches are applied securely and on time.
Oversee the Change Advisory Board and communicate operationally significant changes, ensuring modifications are tested before production.
Manage operational expenses and budget goals while identifying efficiencies and enhancements; define service or product roadmaps and recommend cost efficiencies.
Ensure assigned initiatives follow policies and procedures, critical issues are communicated to management, and applicable rules and regulations are followed.
Meet or exceed SLA targets for availability, incident response, and resolution; ensure audit and examination findings are remediated on time; and ensure Disaster Recovery and Business Continuity plans are tested at least annually and results reported to leadership.
Respond to after-hours system incidents, disaster recovery events, and emergency situations, including hurricane preparedness and recovery efforts.