VP of Account Management

Flex•New York, NY

12h•Hybrid

About The Position

As the Vice President of Account Management, you will be responsible for owning and scaling Flex’s post-sales revenue engine across our partner and customer base. Reporting directly to the Revenue Leader, you will lead the Account Management organization with a mandate to drive expansion revenue, retention, long-term partner value, and executive-level relationships across Flex’s largest and most strategic accounts. This role blends strategic account leadership with operational rigor. You will build the systems, team, and playbooks required to ensure our partners realize increasing value from Flex over time—through product adoption, portfolio expansion, deeper integrations, and new growth initiatives. The ideal candidate is a senior GTM leader with deep experience in account management, partner success, or post-sales growth within FinTech, PropTech, or high-growth SaaS environments.

Requirements

15+ years of experience in Account Management, Partner Success, Business Development, GTM Strategy, or related roles, with at least 7 years in senior leadership positions.
Proven track record of driving expansion revenue, retention, and long-term partner growth in FinTech, PropTech, SaaS, or B2B2C environments.
Deep expertise in managing complex, executive-level relationships and influencing outcomes across large enterprise accounts.
Strong operational discipline with experience building scalable post-sales motions, KPIs, and forecasting models.
Demonstrated ability to lead and scale high-performing teams while maintaining a strong, inclusive culture.
Strategic thinker with a hands-on approach and comfort operating in fast-paced, high-growth environments.
Exceptional communication, presentation, and stakeholder management skills.
Experience managing revenue targets alongside broader OKRs and cross-functional initiatives.
High level of initiative, adaptability, and ownership.

Responsibilities

Develop and execute a comprehensive account management and expansion strategy that drives net revenue retention, portfolio growth, and long-term partner value.
Own post-sales revenue outcomes, including customer retention, adoption/usage, and expansion upsells.
Partner closely with Sales to ensure seamless handoffs, clear account ownership, and aligned growth plans for all of our customer accounts
Build and maintain trusted, executive-level (C-suite) relationships across Flex’s most strategic partners and customers.
Act as a senior escalation point and strategic advisor for complex partner needs, ensuring Flex is viewed as a long-term, value-creating partner.
Represent the voice of the partner internally, surfacing insights that inform product strategy, roadmap prioritization, and go-to-market decisions.
Define and operationalize clear KPIs and health metrics across retention, adoption, utilization, expansion pipeline, and partner satisfaction.
Implement scalable account management processes, playbooks, and systems (CRM, reporting, forecasting) to drive predictability and accountability.
Use data and insights to identify growth opportunities, risks, and trends across the partner portfolio.
Collaborate deeply with Product, Growth, Marketing, and RevOps teams to deliver cohesive partner experiences and unlock new revenue opportunities.
Drive alignment across GTM teams to support new product launches, integration upgrades, co-marketing initiatives, and strategic growth bets.
Build, lead, and mentor a high-performing Account Management organization, fostering a culture of ownership, performance, and customer-centricity.
Hire and develop world-class talent, creating clear career paths and coaching frameworks to grow future leaders.
Establish performance management systems that support individual growth while delivering against team and company-level goals.
Identify emerging partner trends, competitive dynamics, and expansion opportunities to inform long-term revenue and GTM strategy.
Support strategic planning and executive decision-making by providing a clear point of view on post-sales growth and partner leverage.