VP of Account Management

Take Command Health • Dallas, TX

21h • Hybrid

About The Position

The Vice President of Account Management (VP, AM) is responsible for building, leading, and scaling Take Command’s Account Management function. This role owns the strategy and execution behind client retention, renewals, and expansion across our employer portfolio. The VP, AM will define what great Account Management looks like at Take Command—designing the team structure, establishing operating rhythms, and building a high-performing organization that delivers exceptional outcomes for clients and brokers. This is a revenue-critical leadership role. The VP, AM is accountable for gross and net retention, renewal execution, and expansion growth, while ensuring a best-in-class experience for employers and their benefits consultants.

Requirements

• 8+ years of experience in account management, benefits consulting, HR tech, or insurance
• 3+ years of experience leading and scaling Account Management or Customer Success teams
• Proven track record of driving retention and expansion in a recurring revenue model
• Deep experience working with brokers and employer-sponsored benefits
• Strong executive presence and ability to engage senior stakeholders (clients and partners)
• Builder mindset with a passion for creating structure, process, and high-performing teams
• Exceptional communication, strategic thinking, and operational execution skills

Responsibilities

• Build and scale the Account Management organization, including hiring, onboarding, and development of Account Managers
• Define roles, responsibilities, and rules of engagement across AMs, Sales, and Client Success
• Establish team structure, segmentation, and book of business design aligned to company growth
• Create and refine playbooks for renewals, retention, and expansion
• Drive a performance culture with clear KPIs, accountability, and coaching
• Own company-wide renewal strategy and execution
• Ensure high on-time renewal rates and strong gross/net retention performance
• Develop frameworks for identifying and capturing upsell and expansion opportunities
• Oversee complex and high-value renewals, including executive-level client engagement
• Reduce renewal risk through proactive planning and standardized processes
• Build strong relationships with key brokers, consultants, and enterprise clients
• Serve as an executive point of contact for high-priority accounts
• Partner with brokers and employers on strategic ICHRA plan design and long-term success
• Elevate the client experience through consistent, high-quality engagement
• Reinforce trust and credibility in the market through direct interaction and leadership presence
• Define and track leading indicators of account health, retention risk, and growth opportunity
• Implement systems for proactive risk identification and recovery planning
• Ensure strong CRM hygiene, forecasting accuracy, and reporting consistency
• Minimize renewal compression and drive operational efficiency across cycles
• Partner with Sales on expansion strategy, account ownership, and deal support
• Collaborate with Client Success to ensure seamless implementation-to-AM handoffs
• Work closely with Product, Operations, and Finance to improve client outcomes and resolve systemic issues
• Provide feedback loops to leadership on market needs, product gaps, and client sentiment

Benefits

• Competitive pay and health benefits
• Generously funded ICHRA for medical, dental, and vision premiums and medical expenses
• Unlimited personal vacation in addition to regular company holidays
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff
• Two beautiful offices in Richardson, Texas (City Line) and Austin, Texas
• Well-stocked kitchen and designed workspace with various areas to work
• Competitive parental leave for new parents
• Up to two paid days of Paw-ternity leave
• ClassPass corporate membership

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed