VP of Account Management

Profound•San Francisco, CA

2d•$200,000 - $300,000•Onsite

About The Position

Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, Lightspeed, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs from insight to action to automation and impact. As VP of Account Management, you'll own the strategy, structure, and performance of Profound's account management org. You'll set the vision for how we retain and grow our customer base, build the coaching culture and commercial rigor that turns strong managers into great leaders, and ensure every account is positioned for long-term expansion. Reporting to the SVP of Revenue, you'll be a key architect of Profound's post-sale revenue motion -- partnering closely with Revenue, Post Sales, Product, and Marketing leadership to align the AM org with company-wide growth goals and build a team that scales with the business.

Requirements

8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams
Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams
Deep coaching and development instincts with experience creating frameworks that develop managers into strong leaders, not just strong individual contributors
Fluent across different sales motions -- high-velocity mid-market cycles and complex, multi-stakeholder enterprise deals -- and skilled at coaching teams through both
Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts
Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment
High integrity and long-term orientation, focused on sustainable revenue growth and building a team that wins the right way

Responsibilities

Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets
Own the full AM org's book of business and be directly accountable for net revenue retention across both segments
Build and align segment-specific playbooks while maintaining a unified commercial motion
Establish a strong coaching culture, creating consistent frameworks for pipeline management, deal strategy, and performance development that elevate managers and their teams
Run executive-level pipeline reviews, forecast calls, and deal escalations across both segments, surfacing risk early and driving accountability at every level
Serve as a senior commercial partner on the most strategic accounts, joining C-suite business reviews, complex multi-year negotiations, and high-stakes renewals
Recruit, onboard, and develop AM managers and their teams, building structured career paths and clear growth trajectories
Partner cross-functionally to surface customer insights and align the AM org with broader company priorities
Champion tooling, enablement, and process improvements that help both segments operate efficiently at their respective cadences
Report directly to the SVP of Revenue and serve as a key voice in shaping overall revenue strategy