Delivery IHS, VP

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

About The Position

The Vice President, IHS Delivery provides executive leadership for the relationship and coordinated delivery of Global Delivery Organization (GDO) services to Integrated Health Solutions (IHS). As the primary GDO accountability lead to IHS leadership, this role understands IHS business needs, translates them into clear delivery requirements, and coordinates GDO capabilities to support business, client, and contractual outcomes. The Vice President develops a deep understanding of IHS programs, value streams, economics, and priorities, and strengthens alignment between IHS and GDO. Working across both organizations, the role evaluates delivery models, identifies opportunities to expand or build GDO services, and assesses options that can improve scale, efficiency, and value. The position is accountable to IHS for integrated GDO service delivery and builds trust, transparency, and a coordinated experience that enables IHS to engage GDO as a strategic delivery partner. This position primarily involves working at a desk and using a computer for extended periods. Duties may be expanded to include other education- and experience-related responsibilities as management deems necessary. The role requires adherence to corporate policies, including HIPAA Privacy and Security Rules.

Requirements

Bachelor’s degree required; the company accepts at least six years of directly relevant professional experience in lieu of a bachelor’s degree for non-clinical roles or when a contract does not specifically require the degree. For candidates with an associate’s degree, at least three years of directly relevant professional experience may substitute for the bachelor’s degree.
15 or more years of relevant professional experience, including at least seven years in senior leadership roles accountable for complex business, operational, or service delivery outcomes.
Ability to understand complex healthcare operations, client requirements, and business environments and credibly represent operational needs at an executive level.
Experience owning outcomes that depend on multiple functions, teams, or service providers working together.
Ability to translate complex business needs into practical delivery approaches, align stakeholders around desired outcomes, and drive accountability across organizational boundaries.
Strong commercial and financial judgment, including the ability to assess operating models, service economics, cost-to-serve, and opportunities to improve scale and efficiency.
Ability to build trusted relationships with senior business and functional leaders, influence complex decisions, and drive alignment across organizational boundaries.
Experience evaluating and evolving service delivery models, including identifying capability gaps and opportunities for centralization, shared services, global delivery, automation, or new service development.
Ability to build or lead an evolving organization or capability by establishing direction, accountability, and operating discipline as the model matures.
Adherence to company policies, including HIPAA Privacy and Security Rules.

Nice To Haves

Advanced degree in Business Administration, Healthcare Administration, Public Administration, Operations Management, or a related field.
Experience in Medicaid, Medicare, government healthcare programs, or other regulated healthcare environments, with an understanding of how contractual and regulatory requirements influence service delivery models.
Experience within or alongside global delivery, shared services, global capability centers, or outsourced service models.
Experience transitioning business-owned work into centralized, global, or service-based delivery models while preserving critical business knowledge and service quality.
Experience using data, financial analysis, external benchmarks, and market practices to evaluate delivery alternatives and build support for new approaches.

Responsibilities

Serve as the executive GDO partner to IHS leadership and be accountable for the overall GDO delivery relationship and integrated delivery experience across IHS programs and contracts.
Develop a deep understanding of IHS programs, value streams, contracts, economics, priorities, and client requirements to align GDO services with business outcomes.
Translate IHS business needs into clear delivery requirements and identify the GDO capabilities needed to address them.
Coordinate and maintain accountability for the integrated GDO response to IHS while preserving service execution, performance, and resolution responsibilities with the appropriate GDO functional owners.
Provide IHS visibility into GDO delivery, including service performance, commitments, demand, financial considerations, risks, dependencies, and issues requiring leadership attention.
Evaluate IHS value streams to identify opportunities to standardize, scale, transition, or build GDO services that improve efficiency, quality, and business outcomes.
Partner with GDO and global delivery leaders to evaluate offshore, nearshore, automation, AI-enabled, and other delivery models based on business requirements, economics, service quality, and contractual or regulatory considerations.
Constructively challenge IHS and GDO leaders on assumptions, delivery models, and ways of working to identify better approaches and expand GDO’s value to IHS.
Support new implementations and material business changes by coordinating GDO requirements, capabilities, dependencies, and commitments across appropriate delivery organizations.
Build and lead a high-performing IHS-aligned team with clear accountability for business partnership, integrated delivery, performance visibility, and future delivery opportunities.
Read, understand, and adhere to corporate policies, including those related to HIPAA and its Privacy and Security Rules.
Perform other duties as assigned.