VP Human Resources Operations
About The Position
The Vice President, Human Resources Operations leads the Credit Union’s core people infrastructure, including talent operations, total rewards, benefits, employee and labor relations, HR systems, policy, and workforce analytics. The role ensures fair, compliant, efficient, and employee-focused practices. The VP partners with People & Culture on employee experience and with Learning & Development on skills-building while retaining accountability for HR oversight and practices. The role leads talent acquisition operations, performance management administration, job architecture, and consistent employee experience practices from hiring through departure. It provides workforce data for executive-led workforce and succession planning and partners with Learning & Development to inform development plans and learning pathways. The VP leads compensation philosophy and planning, salary structures, benchmarking, incentives, pay administration, benefits, retirement programs, leave administration, and benefit-based well-being strategy. The role also leads HR administration, onboarding workflows, employee records, HRIS, reporting, payroll coordination, employee support, workforce dashboards, and process improvements. The role oversees employee and labor relations, collective bargaining support, grievances, investigations, corrective action standards, and CBA administration. It ensures HR practices comply with employment laws, labor agreements, policies, reporting requirements, and internal controls; advises leaders on workforce matters and risk; and leads and develops Human Resources team members.
Requirements
- Bachelor’s degree in human resources, Business Administration, Organizational Development, or a related field.
- 10+ years of progressive Human Resources experience, including 5+ years leading HR functions and teams.
- Expertise across HR operations, performance management, compensation, benefits, HR systems, workforce analytics, employee relations, and labor relations.
Nice To Haves
- Master’s degree.
- Unionized-environment experience.
- SHRM-SCP, SPHR, CEBS, CCP, or comparable professional certification.
- Financial services or credit union experience.
Responsibilities
- Lead talent acquisition operations, performance management administration, job architecture, and employee experience standards from hiring through departure.
- Provide staffing, turnover, and workforce data to support executive leadership’s workforce and succession planning.
- Own HR policy, job architecture, and HR practices that support consistency and organizational needs.
- Partner with Learning & Development by providing employee and performance data to inform development plans and learning pathways.
- Lead compensation philosophy, salary structures, market benchmarking, incentives, pay administration, and annual compensation planning.
- Oversee health and welfare benefits, retirement programs, leave administration, open enrollment, and related employee communications.
- Own benefit-based well-being strategy, vendor management, utilization analysis, compliance, and cost management.
- Advise executive leadership and the Board, as appropriate, on compensation, benefits, and people-related investments.
- Lead HR administration, employment onboarding workflow, employee records, HRIS, reporting, payroll coordination, and employee support.
- Establish service standards, internal controls, data oversight, and process improvements to strengthen accuracy, efficiency, and employee support.
- Own workforce reports and dashboards, including headcount, turnover, staffing, compensation, absence, and other employment indicators.
- Coordinate onboarding handoffs among People Operations, Learning & Development, and People & Culture.
- Lead employee relations, labor relations, collective bargaining support, grievance oversight, investigations, corrective action standards, and CBA administration.
- Ensure HR practices comply with employment laws, labor agreements, policies, reporting requirements, and internal controls.
- Advise leaders on organizational changes, employee matters, workforce risk, and consistent application of HR practices.
- Lead and develop Human Resources team members and build a service-oriented, accountable, and collaborative People leadership model.
Benefits
- Paid time off
- Paid sick time
- Health, medical, and supplemental insurance plans
- 401(k) retirement plan with an employer match
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What This Job Offers
Job Type
Full-time
Career Level
Executive
