Human Resources Operations Manager

Delta Defense•West Bend, WI

12h•Onsite

About The Position

The Human Resources Operations Manager leads the operational and analytics backbone of Delta Defense’s People team, overseeing payroll, benefits, compliance, HR systems, and processes. Reporting to the Vice President of Human Resources, this hands-on leader manages and develops HR professionals supporting HRIS, People Analytics, Payroll, and Benefits while ensuring accurate pay and benefits, trusted people data, reliable systems, and sound operational compliance. The role is based at Delta Defense’s headquarters in West Bend, Wisconsin. The manager owns payroll and benefits administration across a multi-state footprint, HRIS reliability and people analytics, vendor relationships, and scalable, well-documented processes. The role provides compensation and benefits benchmarking, analysis, and recommendations to inform strategy set by the Vice President of Human Resources, and executes against that strategy. It also maintains oversight of HR operational compliance, flags risks to the Vice President of Human Resources and Legal, and collaborates across the People team to support a consistent employee experience and business decisions with reliable workforce data.

Requirements

Bachelor’s degree in HR, Business, Finance, or a related field, or an equivalent combination of education and experience.
At least 5 years of progressive HR experience, including significant responsibility for HR operations.
Experience overseeing payroll, benefits, HRIS, and employment compliance.
Hands-on knowledge of HRIS/HCM systems and people data and reporting.
Experience with multi-state payroll and benefits administration.
Solid understanding of employment and pay compliance.
Demonstrated experience directly managing, coaching, and developing employees.
Organized, detail-oriented, calm under deadlines, low ego, and high ownership.
A genuine interest in developing early-career talent.

Nice To Haves

HR, compensation, or payroll certification, such as SHRM-CP/SCP, CCP, CPP, or PHR.

Responsibilities

Lead, coach, mentor, and develop HR professionals supporting HRIS, People Analytics, Payroll, and Benefits.
Set clear expectations and priorities, and drive individual and team performance.
Promote cross-functional knowledge sharing and cross-training to strengthen operational resilience.
Foster ownership, accountability, collaboration, and attention to detail.
Own accurate, timely payroll and benefits administration across a multi-state footprint.
Maintain a reliable HRIS and trusted people-analytics capability, including clean data, useful reporting, and a systems roadmap.
Manage HR systems and vendors, and keep processes simple, documented, and scalable.
Conduct compensation and benefits benchmarking using PayFactors and provide clear, supported recommendations and analysis to inform strategy.
Execute compensation and benefits strategy set by the Vice President of Human Resources.
Oversee HR operational compliance, including employment records, I-9 requirements, payroll practices, regulatory filings, and audits.
Keep HR operations aligned with employment law and company policy, escalating risks to the Vice President of Human Resources and Legal early.
Establish consistent practices that protect employees and the organization.
Collaborate with Talent Acquisition, People Business Partners, Learning & Development, and Culture teams to support their work with HR systems, processes, and information.
Provide operational expertise and workforce data to inform compensation decisions, job leveling, offers, and other people initiatives.
Identify opportunities to streamline processes, resolve challenges, and deliver a consistent employee experience.