Human Resources Operations Manager

GrowNYC•New York, NY

2h•$85,000 - $100,000•Hybrid

About The Position

GrowNYC is a 56-year-old environmental nonprofit serving more than 3 million New Yorkers through local food access, community and school gardens, and programs that connect children with the natural environment. The Human Resources Operations Manager oversees the day-to-day operations of the HR department and all aspects of employee benefits administration. In partnership with the Director of HR, the role supports employee relations and develops, implements, and enforces policies and standard operating procedures aligned with organizational objectives. It promotes efficient workflows and compliance with federal, state, and local employment laws. The position serves as a strategic partner across employee relations, benefits administration, HRIS management and optimization, and talent acquisition. It provides support and guidance to the HR team and programs, including in the HR Director’s absence, and continually refines HR processes and policies to meet changing organizational needs. The manager supervises HR staff, supports the employee lifecycle, and oversees benefits, payroll review, performance management cycles, HR communications, and reporting. This is a full-time exempt salaried position, primarily Monday through Friday, 9 a.m. to 5 p.m., for 35–40 hours per week. It is based at GrowNYC’s downtown Manhattan office, with in-office work required Tuesdays, Wednesdays, and Fridays. Occasional visits to the Bronx Wholesale Food HUB and other employee-related events are required. The role pays $85,000–$100,000 and includes full benefits. Upon an offer, the selected candidate is expected to be available to start within a maximum of 21 days.

Requirements

Bachelor’s degree in a related field.
A minimum of 5–7 years of experience in a similar role.
At least 3 years of robust HRIS experience, including system configuration, benefits administration, and reporting.
Current knowledge of local, state, and federal employee-related laws and regulations.
Demonstrable experience in a union-related environment.
Ability to maintain confidentiality and exercise sound judgment.
Excellent written and verbal communication skills.
Strong organizational and prioritization skills, with the ability to enforce deadlines.
Proficiency with Microsoft Office, especially Excel, and Google applications.
Ability to work independently, identify challenges, and solve problems effectively.
Ability to collect, synthesize, interpret, and report data.
Ability to sit for long periods and travel within New York City’s five boroughs when needed.

Nice To Haves

Paylocity experience is highly preferred.
Knowledge of TalentLMS or similar platforms.
Interest in food justice and equitable policies.
Experience working in a nonprofit.

Responsibilities

Oversee day-to-day HR operations and guide the HR team in executing HR functions, providing individual support as needed.
Assist with implementing HR strategies, benefits, and procedures, and oversee the employee lifecycle from hiring through offboarding.
Partner with the Director of HR to communicate HR matters consistently and serve as a liaison within HR and across departments.
Supervise direct reports, providing coaching, guidance, performance reviews, and feedback aligned with departmental goals.
Assist the Director of HR with HR matters, maintaining appropriate documentation and alignment with company policy.
Support the Labor and Employee Relations Coordinator with union matters, including grievance hearings, requests for information, and communication with union representatives.
Support supervisors with performance management, coaching, corrective actions, and performance improvement plans; provide guidance on disciplinary procedures.
Conduct internal investigations under the HR Director’s guidance and escalate complex or sensitive issues when necessary.
Coordinate benefits communications with the Senior Payroll and Benefits Specialist, including new-hire orientation, plan updates, open enrollment, paid time off policies, and employee inquiries.
Co-manage the Paylocity benefits platform, maintain system accuracy and plan configurations, and resolve EDI discrepancies with carriers.
Coordinate annual open enrollment, including system setup, employee support, and carrier submissions.
Ensure benefits compliance with applicable laws and regulations, including ACA, COBRA, and ERISA; oversee COBRA administration and required communications.
Manage leaves of absence, including short- and long-term disability, NYPFL, FMLA, and workers’ compensation, ensuring compliance and timely communication.
Serve as second-tier reviewer for biweekly payroll and process and submit payroll when needed.
Oversee payroll records and procedures, including data collection, calculations, entries, and processing changes for hires, terminations, and salary adjustments.
Work with the Senior Payroll and Benefits Specialist to resolve payroll issues and answer questions.
Audit W-2 forms and year-end payroll reports for accuracy and IRS compliance.
Administer the organization’s Incentive Savings Plan, distribute annual communications, process rollover and loan forms, and respond to employee inquiries.
Manage the performance review cycle, including check-ins and annual evaluations; coordinate with leadership, track completion, generate budget-aligned salary reports, and improve process consistency.
Monitor workers’ compensation billing and support annual audits.
Manage communications received through the HR phone line and central email mailbox.
Track HR metrics, analyze data, and produce complex reports and ad hoc HR data responses.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability coverage
Incentive savings plan
Paid time off
Public Service Loan Forgiveness
Potential parental leave for full-time regular employees employed with GrowNYC for 175 days
FSA programs