Human Resources & People Operations Manager
About The Position
Imogen Foundation provides school-based afterschool programs for children and teens across New York City. The organization supports young people's social and emotional development through enrichment, sports and leadership, project-based learning, and community engagement. It is growing and investing in the people, systems, and relationships needed to sustain that growth while remaining grounded in its mission and values. The Human Resources & People Operations Manager is an experienced, mission-driven leader who will help shape the organization's People function. The manager will lead an existing HR team, oversee the employee lifecycle, and work with department leaders to strengthen recruitment, onboarding, employee development, and organizational practices. The role is also a trusted resource for employees and managers on workplace concerns, employment policies, benefits, and compliance. This is a hands-on management role focused on solving problems, improving systems, developing people, and taking ownership of work. The position offers the opportunity to help shape the People function and grow into broader organizational leadership as the organization expands. The organization describes its workplace as in-person and collaborative, with an emphasis on kindness, accountability, professionalism, listening, respect, and shared responsibility.
Requirements
- At least 4 years of progressive HR experience, including substantial hands-on generalist responsibilities.
- Strong knowledge of employee relations, employment law and compliance, benefits, leave administration, accommodations, and payroll processes.
- Experience supervising or leading staff and coordinating work across departments.
- Ability to handle sensitive employee matters with sound judgment, confidentiality, fairness, and professional independence.
- Experience with HRIS/payroll systems and improving administrative processes.
- Strong communication, organizational, and problem-solving skills, with attention to detail and follow-through.
- Commitment to an in-person, collaborative working environment and IF's mission and values.
Nice To Haves
- Experience with Paylocity.
- Experience in nonprofit, school-based, youth-serving, or multi-site organizations.
- Familiarity with NYC DOE, NYS OCFS, or other child care workforce compliance requirements.
- Experience supporting organizational growth, employee development, or HR process improvement.
Responsibilities
- Lead HR operations, including onboarding, employment changes, personnel records, benefits administration, and offboarding.
- Supervise and develop HR staff, establishing clear responsibilities and effective workflows.
- Coordinate recruitment and hiring with department leaders, ensuring consistent processes and timely communication.
- Administer employee leave, workplace accommodations, and workers' compensation processes.
- Serve as a trusted resource for employees and managers, addressing workplace concerns, complaints, and grievances with fairness, discretion, and appropriate follow-through.
- Coordinate workplace investigations and employee-related incident responses, including documentation, corrective action, and appropriate escalation.
- Guide supervisors on performance management, employee feedback, and employment policies.
- Ensure compliance with applicable employment laws, background screening, clearances, and workforce requirements, including those governing NYC school-based programs.
- Coordinate employee orientation, required training, and professional development with department leaders.
- Maintain training and certification records, monitor deadlines, and ensure completion of required training.
- Support employee growth, leadership development, and consistent performance review practices.
- Partner with Finance and Operations to improve payroll accuracy, timekeeping, and employee records.
- Maintain and improve Paylocity workflows, reporting, and HR administration.
- Develop efficient, reliable systems that strengthen communication, accountability, and the employee experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
