Human Resources & People Operations Manager

Imogen Roche Foundation•New York, NY

23h•Onsite

About The Position

Imogen Foundation is a growing organization that provides school-based afterschool programs for children and teens across New York City. Its programs include enrichment, sports and leadership, project-based learning, and community engagement, supporting young people's social and emotional development, confidence, independence, and sense of belonging. The organization emphasizes kindness, accountability, professionalism, listening, respect, and shared responsibility, and is investing in the people, systems, and relationships that will sustain its growth. It is building an in-person workplace and aims to be an exceptional place to work. The Human Resources & People Operations Manager is an experienced, mission-driven professional who will help shape the organization's People function. The manager will lead an existing HR team, oversee the employee lifecycle, and collaborate with department leaders to strengthen recruitment, onboarding, employee development, and organizational practices. The role also serves as a trusted resource to employees and managers on workplace concerns, employment policies, benefits, and compliance. It is a hands-on management position involving problem-solving, system improvement, staff development, and ownership of work, with potential to grow into broader organizational leadership as the organization expands.

Requirements

At least 4 years of progressive HR experience, including substantial hands-on generalist responsibilities.
Strong knowledge of employee relations, employment law and compliance, benefits, leave administration, accommodations, and payroll processes.
Experience supervising or leading staff and coordinating work across departments.
Ability to handle sensitive employee matters with sound judgment, confidentiality, fairness, and professional independence.
Experience with HRIS/payroll systems and improving administrative processes.
Strong communication, organizational, and problem-solving skills, with attention to detail and follow-through.
Commitment to an in-person, collaborative working environment and Imogen Foundation's mission and values.

Nice To Haves

Experience with Paylocity.
Experience in nonprofit, school-based, youth-serving, or multi-site organizations.
Familiarity with NYC DOE, NYS OCFS, or other child care workforce compliance requirements.
Experience supporting organizational growth, employee development, or HR process improvement.

Responsibilities

Lead HR operations, including onboarding, employment changes, personnel records, benefits administration, and offboarding.
Supervise and develop HR staff, establishing clear responsibilities and effective workflows.
Coordinate recruitment and hiring with department leaders, ensuring consistent processes and timely communication.
Administer employee leave, workplace accommodations, and workers' compensation processes.
Address workplace concerns, complaints, and grievances with fairness, discretion, and appropriate follow-through.
Coordinate workplace investigations and employee-related incident responses, including documentation, corrective action, and appropriate escalation.
Guide supervisors on performance management, employee feedback, and employment policies.
Ensure compliance with applicable employment laws, background screening, clearances, and workforce requirements, including those governing NYC school-based programs.
Coordinate employee orientation, required training, and professional development with department leaders.
Maintain training and certification records, monitor deadlines, and ensure completion of required training.
Support employee growth, leadership development, and consistent performance review practices.
Partner with Finance and Operations to improve payroll accuracy, timekeeping, and employee records.
Maintain and improve Paylocity workflows, reporting, and HR administration.
Develop efficient, reliable systems that strengthen communication, accountability, and the employee experience.