Human Resources Operations Manager

Delta Defense LLC•West Bend, WI

1d•Onsite

About The Position

The Human Resources Operations Manager leads the operational and analytics backbone of Delta Defense’s People team, overseeing payroll, benefits, compliance, systems, and processes. This hands-on leadership role is responsible for developing HR operations staff and maintaining accurate pay and benefits, trusted people data, effective systems, and sound operational compliance. The position reports to the Vice President of Human Resources and is located at Delta Defense’s headquarters in West Bend, Wisconsin. The role owns payroll and benefits administration across a multi-state workforce, HRIS reliability, people analytics, HR systems and vendors, and scalable, documented processes. It conducts compensation and benefits benchmarking and provides the data, analysis, and recommendations that inform strategy, which is owned by the Vice President of Human Resources. The manager oversees HR operational compliance, partners with teams across the People organization, and provides workforce data and operational expertise for compensation decisions, job leveling, offers, and other people initiatives. The role also identifies ways to streamline processes and support a consistent employee experience.

Requirements

Bachelor’s degree in HR, Business, Finance, or a related field, or an equivalent combination of education and experience.
At least 5 years of progressive HR experience, including significant responsibility for HR operations.
Experience overseeing payroll, benefits, HRIS, and employment compliance.
Hands-on knowledge of HRIS/HCM systems and people data and reporting.
Experience with multi-state payroll and benefits administration.
Solid understanding of employment and pay compliance.
Demonstrated experience directly managing, coaching, and developing employees.
Organized, detail-oriented, calm under deadlines, low ego, and high ownership.

Nice To Haves

HR, compensation, or payroll certification such as SHRM-CP/SCP, CCP, CPP, or PHR.
Enjoyment of developing early-career talent.

Responsibilities

Provide hands-on leadership to HR professionals supporting HRIS, People Analytics, Payroll, and Benefits.
Set clear expectations and priorities, and drive individual and team performance.
Coach, mentor, and develop team members, supporting their capabilities, confidence, and professional growth.
Promote cross-functional knowledge sharing and cross-training to strengthen operational resilience.
Foster ownership, accountability, collaboration, and attention to detail.
Oversee accurate, on-time payroll and benefits administration across Delta’s multi-state footprint.
Maintain a reliable HRIS and trusted people-analytics capability, including clean data, useful reporting, and a sensible systems roadmap.
Manage HR systems and vendors, and maintain simple, documented, scalable processes.
Conduct compensation and benefits benchmarking using PayFactors and provide clear, well-supported recommendations.
Provide data, analysis, and options to inform compensation and benefits strategy, and execute against that strategy.
Oversee HR operational compliance, including employment records, I-9 requirements, payroll practices, regulatory filings, and audits.
Keep HR operations aligned with employment law and company policy, and flag risks to the Vice President of Human Resources or legal team early.
Establish consistent and reliable practices that protect employees and the organization.
Collaborate with Talent Acquisition, People Business Partners, Learning & Development, and Culture teams to ensure HR systems, processes, and information support their work.
Provide operational expertise and workforce data to inform compensation decisions, job leveling, offers, and other people initiatives.
Identify opportunities to streamline processes, resolve challenges, and deliver a consistent employee experience.