VP HUMAN RESOURCES OPERATIONS
About The Position
The Vice President, Human Resources Operations leads the Credit Union’s core people infrastructure, including talent operations, total rewards, benefits, employee and labor relations, HR systems, policy, and workforce analytics. The role ensures fair, compliant, efficient, and employee-focused practices. The VP partners with People & Culture on employee experience and with Learning & Development on skills-building while retaining accountability for HR oversight and HR practices. The position leads the Human Resources team and advises executive leadership and, as appropriate, the Board on compensation, benefits, and people-related investments. It supports consistent organizational practices, workforce planning, employee development, and effective people operations.
Requirements
- Bachelor’s degree in human resources, Business Administration, Organizational Development, or a related field.
- 10+ years of progressive Human Resources experience, including 5+ years leading HR functions and teams.
- Expertise across HR operations, performance management, compensation, benefits, HR systems, workforce analytics, employee relations, and labor relations.
Nice To Haves
- Master’s degree.
- Experience in a unionized environment.
- SHRM-SCP, SPHR, CEBS, CCP, or comparable professional certification.
- Financial services or credit union experience.
Responsibilities
- Lead talent acquisition operations, performance management administration, job architecture, and consistent employee experience practices from hiring through departure.
- Provide staffing, turnover, and workforce data to support workforce and succession planning led by executive leadership.
- Own HR policy, job architecture, employee experience standards from hiring through departure, and HR practices that support consistency and organizational needs.
- Partner with Learning & Development by providing employee and performance data that informs development plans and learning pathways.
- Lead compensation philosophy, salary structures, market benchmarking, incentives, pay administration, and annual compensation planning.
- Oversee health and welfare benefits, retirement programs, leave administration, open enrollment, and related employee communications.
- Own benefit-based well-being strategy, vendor management, utilization analysis, compliance, and cost management.
- Advise executive leadership and the Board, as appropriate, on compensation, benefits, and people-related investments.
- Lead HR administration, employment onboarding workflow, employee records, HRIS, reporting, payroll coordination, and employee support.
- Establish service standards, internal controls, data oversight, and process improvements to strengthen accuracy, efficiency, and employee support.
- Own workforce reports and dashboards, including headcount, turnover, staffing, compensation, absence, and other employment indicators.
- Coordinate onboarding handoffs among People Operations, Learning & Development, and People & Culture.
- Lead employee relations, labor relations, collective bargaining support, grievance oversight, investigations, corrective action standards, and CBA administration.
- Ensure HR practices comply with employment laws, labor agreements, policies, reporting requirements, and internal controls.
- Advise leaders on organizational changes, employee matters, workforce risk, and consistent application of HR practices.
- Lead and develop Human Resources team members while building a service-oriented, accountable, and collaborative People leadership model.
Benefits
- Paid time off
- Paid sick time
- Health, medical, and supplemental insurance plans
- 401(k) retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Executive
