VP, Global Revenue Architecture

Gong.io•Salt Lake City, UT

About The Position

Gong is hiring a VP of Global Revenue Architecture to unify strategy, execution, and accountability across its Revenue Architecture segments and regions. Revenue Architects are strategic post-sale partners who help customers achieve measurable revenue outcomes through adoption, value realization, renewals, and expansion. The organization serves Enterprise, Enterprise Growth, Mid-Market, and Industry Expansion (IX) segments across NAMER, EMEA, and APAC. This role reports to the Chief Customer Officer and leads a multi-layered organization described as roughly 45 people in the role overview and approximately 100 in the responsibilities. The preferred location is one of Gong’s hubs in San Francisco, Austin, Lehi, Chicago, or NYC. The VP will set global strategy for retention and expansion, establish consistent methodologies and operating practices, and build the leadership capacity and cross-functional partnerships needed to scale Revenue Architecture as a global, industry-aware growth engine. The role also guides the development of IX, currently focused on Financial Services and Healthcare, and represents Revenue Architecture in executive and customer discussions.

Requirements

15+ years of experience in customer success, account management, or revenue-facing leadership within B2B SaaS.
Significant experience leading through multiple management layers, including leaders of leaders.
Track record owning enterprise-scale retention and expansion targets (GRR/NRR) for a large, distributed post-sale organization.
Experience operating across multiple regions and time zones and balancing global consistency with local market needs.
Direct experience building or scaling a new segment, vertical, or startup-within-a-startup motion.
Comfort owning relationships with customer C-suite and VP stakeholders on high-stakes accounts, with strong executive presence and negotiation skills.
Data-driven change-management mindset, including translating customer workflows into measurable business outcomes and using data to drive adoption.
Collaborative leadership style suited to ambiguity and fast-paced, high-growth environments, with an interest in developing other leaders.

Nice To Haves

Experience building or scaling a segment or vertical involving automation, self-service, or AI-driven customer workflows.

Responsibilities

Lead performance, hiring, and development across NAMER, EMEA, and APAC, maintaining consistent standards while accounting for regional and market differences.
Define a global Revenue Architecture strategy and revenue transformation methodology covering workflow architecture, adoption and change management, value realization, renewals, and expansion across Enterprise, Enterprise Growth, Mid-Market, and IX.
Own gross and net revenue retention, expansion, and customer value realization across the Revenue Architecture book, and establish forecasting and pipeline rigor.
Guide the development of Industry Expansion as a startup within a startup, creating industry-specific playbooks, automation, and self-service strategies to improve customer health and reduce churn.
Coach and develop regional and segment leaders; oversee succession planning and career pathing.
Serve as an executive escalation point and strategic partner for major, high-risk, and high-opportunity accounts, engaging with customer C-suite and VP stakeholders alongside team leaders.
Partner with Sales, Product, Support, Marketing, and other Chief Customer Officer organization peers to embed Revenue Architecture in the customer journey and bring its insights into product and go-to-market priorities.
Establish the global operating cadence, including QBRs, forecasting, performance reviews, and organizational health check-ins.