VP, Global Revenue Architecture

Gong.io • Chicago, NY

2d

About The Position

Gong’s Revenue Architects are strategic post-sale partners who turn Gong’s AI Operating System into measurable revenue outcomes for customers. The function owns adoption, value realization, renewal, and expansion across the customer lifecycle, serving Enterprise, Enterprise Growth, Mid-Market, and Industry Expansion segments across NAMER, EMEA, and APAC.

This newly elevated global leadership role reports to the Chief Customer Officer and leads a multi-layered organization. The VP will set global strategy and accountability for retention and expansion, build the leadership bench and operating rhythm, and strengthen cross-functional collaboration to scale Revenue Architecture as a global, industry-aware growth engine. The preferred location is one of Gong’s current hubs: San Francisco, Austin, Lehi, Chicago, or NYC.

Requirements

• 15+ years of experience in customer success, account management, or revenue-facing leadership within B2B SaaS.
• Significant experience leading through multiple management layers, including leaders of leaders.
• A track record of owning enterprise-scale retention and expansion targets (GRR/NRR) for a large, distributed post-sale organization.
• Experience operating across multiple regions and time zones, balancing global consistency with local market needs.
• Experience building or scaling a new segment, vertical, or “startup within a startup” motion.
• Ability to manage relationships with customer C-suite and VP stakeholders on high-stakes accounts, with strong executive presence and negotiation skills.
• A data-driven, change-management mindset, including translating customer workflows into measurable business outcomes and using data to drive adoption.
• A collaborative leadership style suited to ambiguity and fast-paced, high-growth environments, with an interest in developing other leaders.

Nice To Haves

• Experience building or scaling a segment or vertical involving automation, self-service, or AI-driven customer workflows.

Responsibilities

• Own the performance, hiring, and development of a global organization across NAMER, EMEA, and APAC, maintaining consistent standards while adapting to regional and market needs.
• Define a global revenue transformation methodology covering workflow architecture, adoption and change management, value realization, renewal, and expansion across Enterprise, Enterprise Growth, Mid-Market, and Industry Expansion.
• Hold end-to-end accountability for gross and net revenue retention, expansion, and customer value realization across the Revenue Architecture book, and establish forecasting and pipeline rigor.
• Guide the Industry Expansion segment, currently focused on Financial Services and Healthcare, by developing industry-specific playbooks, automation, and self-service strategies to improve customer health and reduce churn.
• Coach and develop regional and segment leaders, and own succession planning and career pathing.
• Serve as an executive-level escalation point and strategic partner for major, high-risk, and high-opportunity accounts, engaging with customer C-suite and VP stakeholders alongside leaders.
• Partner with Sales, Product, Support, Marketing, and other CCO-organization peers to embed Revenue Architecture strategy in the customer journey and ensure its insights inform product and go-to-market priorities.
• Establish the global operating cadence through QBRs, forecasting, performance reviews, and organizational health check-ins.

Benefits

• Medical, dental, and vision plans.
• Flexible wellness stipend through the Wellbeing Fund.
• Mental health benefits, including covered therapy and coaching.
• 401(k) program.
• Education and learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days each quarter.
• Work-from-home stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed