VP, eCommerce Solutions & Deployment

Warner Music•Los Angeles, NY

1d•Onsite

About The Position

The Vice President, eCommerce Solutions & Deployment oversees the practical implementation, technical configuration, and deployment of e-commerce capabilities across more than 150 artist stores, flagship properties, and global megastore concepts for Homemade / WMX, Warner Music Group’s merchandise and e-commerce services division. The role combines strategic solution design with tactical execution across multi-store environments and tight timelines, bridging commercial needs and technical execution in partnership with Central Tech and Operations. The position works with teams across technology, fulfillment, customer service, inventory, digital merchandising, audience, CRM, analytics, business development, and company leadership to deliver stable store deployments and connected post-purchase workflows. It also leads major launches and rebuilds, improves storefront performance and conversion, evaluates commerce tools and partners, and builds and mentors a team focused on deployment, front-end optimization, and technical execution. The position requires a minimum of four days per week in the office. Salary range: $175,000 to $230,000 annually.

Requirements

Deep hands-on expertise in complex, multi-store e-commerce environments, such as Shopify Plus, headless architectures, or multi-region and multi-currency deployments.
Proven ability to manage multiple fast-turnaround projects simultaneously under tight deadlines, with flexibility and adaptability.
Strong cross-functional collaboration skills, connecting technical engineering, fulfillment and logistics, and marketing and merchandising teams.
Ability to solve complex front-end user-experience friction and translate technical requirements into actionable solution roadmaps.
Track record of cross-functional execution with engineering teams, Operations and fulfillment partners, and commercial label leads.
Track record of applying pragmatic e-commerce tactics to improve site performance, conversion rates, and user experience.
The role requires a minimum of four days per week in the office.

Nice To Haves

12 or more years of progressive experience in e-commerce solutions engineering or digital commerce deployment.
Experience building and scaling CRM touchpoints, post-purchase communication programs, and loyalty drivers within a matrixed corporate structure.
Experience in entertainment, music, fashion, or high-volume direct-to-consumer e-commerce.
Experience working across two to three diverse corporate or agency environments with global e-commerce exposure.

Responsibilities

Architect and roll out pragmatic technical solutions across Homemade’s multi-store e-commerce platform to enable fast, repeatable, stable deployments.
Co-own the operational link to Central Tech, translating campaign requirements and artist needs into platform configurations and deployment specifications.
Coordinate with Operations to align front-end store setups with fulfillment, call center workflows, and inventory systems.
Lead high-stakes deployments, including global Megastore launches, key artist site rebuilds, and rapid-turnaround merchandise drops.
Identify and resolve deployment bottlenecks, site performance issues, and user-journey friction across the e-commerce portfolio.
Build and mentor a team focused on site deployment, front-end optimization, and technical execution.
Optimize user journeys, checkout flows, and post-purchase email integrations with Digital Merchandising and Audience teams.
Evaluate and integrate third-party e-commerce tools, apps, and partner solutions to improve fan engagement and conversion.
Drive user-journey optimization, A/B testing, and conversion rate optimization across webstores.
Partner with D2C Analytics to develop and maintain analytics for site performance, conversion health, and user behavior, embedding data-driven decision-making in deployment projects.
Collaborate with Audience and CRM teams to develop post-purchase email flows and digital touchpoints.
Partner with company leadership to identify, evaluate, and integrate strategic third-party partners and commerce tools.