VP Customer Solutions Engineering

Yondr Group

7d

About The Position

As VP of the Customer Solutions team, you will provide technical leadership for global pre-sales and post-sale activities and customer relationships. You will participate throughout the sales process, from developing technical solution pitches through ensuring technical and design information is accurate for contracting. You will lead customer correspondence in coordination with Yondr’s internal teams and oversee delivery-team performance during lease execution from a technical compliance and escalation perspective. You will attend and lead customer-facing meetings about the engineering aspects of developments, support opportunity teams, and conduct expert-to-expert discussions. You will also help drive product and innovation. This is a regional role requiring global travel.

Yondr is a global data center developer, owner-operator, and service provider delivering data center capacity for large technology companies. The company describes itself as a disruptor that challenges convention and simplifies complexity, and says it is growing toward its vision, “Tomorrow Delivered.” Yondr welcomes applicants from all backgrounds and is committed to diversity, equity, inclusion, belonging, and an inclusive and safe work environment.

Requirements

• Experience supporting Customer Solutions teams in capturing and defining technical requirements and solutions for target customers.
• Experience in electrical, mechanical, network, or operational data center work.
• Ability to present complex technical solutions clearly and explain their benefits to stakeholders with varying levels of technical knowledge.
• Strong ability to translate customer needs into specific, deliverable requirements.
• Experience with data center design, business-critical infrastructure management, and data center environments.
• Ability to comprehend, analyze, and interpret complex project documents.
• Commitment to excellent customer service.
• Ability to learn and apply technical and business concepts quickly.
• Ability to facilitate workshop-style customer sessions to identify important customer requirements.
• Ability to work under pressure and take a proactive approach.
• Good organizational skills, attention to detail, and openness to new ideas and procedures.
• Ability to communicate solutions clearly and present to audiences at all organizational levels.

Nice To Haves

• Experience in the design, construction, and operational lifecycle of data centers.

Responsibilities

• Lead technical sales and solutions in the Americas markets.
• Liaise with technical, delivery, operations, and site-acquisition stakeholders within Yondr’s hyperscale customer organizations.
• Understand and document customer technical requirements, lead opportunity design development, and present solutions that meet those needs.
• Coordinate with internal Finance, Design and Construction, Operations, and Development stakeholders to ensure the solution meets customer requirements.
• Serve as the primary responder for customer RFPs, managing the customer and internal stakeholders to deliver a complete submission that meets customer expectations.
• Ensure the accuracy of technical content in lease contracts and validate technical compliance during delivery.
• Support Design and Construction, Operations, and Development teams with customer insight into future design and location strategies.
• Act as a subject matter expert on all aspects of Yondr’s design.
• Generate insight and feedback through professional contacts and networking.
• Participate in forecasting, pipeline, and market analysis.
• Provide support and guidance to interdepartmental colleagues as a senior member of the Customer Solutions Team.
• Attend and lead customer-facing meetings about development engineering, supporting opportunity teams and conducting expert-to-expert discussions.
• Help drive product and innovation.
• Oversee delivery-team performance during lease execution in relation to technical compliance and escalations.
• Lead customer correspondence in coordination with Yondr’s internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed