Solutions Delivery Analyst, Commercial & eCommerce

JSX • Dallas, TX

2d • $90,000 - $110,200 • Onsite

About The Position

The Solutions Delivery Analyst connects JSX's Commercial strategy with technology solutions across business operations, digital product, eCommerce, and technology. The role identifies opportunities, defines requirements, coordinates delivery, and helps ensure that new capabilities create measurable business value and improve the Customer experience. The analyst partners with Commercial, Marketing, digital product owners, and technical teams to translate business objectives into initiatives, support implementation, and measure outcomes. The role also helps establish and mature JSX's solutions delivery function, including its processes, documentation, and collaboration practices. The position is based in Dallas, TX, with an onsite work schedule. Upon conversion to full-time employment, it is expected to require at least four days per week in the office. Compensation is $90,000–$110,200.

Requirements

• 5–10 years of experience supporting Commercial, Digital, Marketing, or eCommerce initiatives.
• Experience in a Business Analyst, Solutions Analyst, Product Analyst, Delivery Analyst, or similar role.
• Strong understanding of eCommerce platforms, digital Customer journeys, and commercial business processes.
• Demonstrated experience gathering, documenting, and refining business and functional requirements.
• Ability to translate business needs into actionable technical requirements and coordinate solution delivery with development teams.
• Experience supporting projects using Agile, Waterfall, or hybrid delivery methodologies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills and ability to work effectively with business and technical stakeholders.
• Ability to manage multiple priorities, coordinate cross-functional activities, and maintain progress in a fast-paced environment.
• Experience developing project documentation, tracking deliverables, and communicating initiative status to stakeholders.

Nice To Haves

• Experience helping establish, scale, or mature a solutions delivery function, organization, or practice.
• Background supporting retail, consumer-facing, eCommerce, or digital commerce businesses.
• Experience with CRM systems, marketing technology, Customer experience platforms, or digital product solutions.
• Familiarity with enterprise technology implementations and digital transformation initiatives.
• Experience collaborating directly with product management, engineering, development, and marketing teams.
• Experience supporting user acceptance testing, deployment readiness, and post-implementation performance evaluation.

Responsibilities

• Partner with Commercial, Marketing, eCommerce, and digital product stakeholders to identify business challenges, opportunities, and technology needs.
• Gather, document, analyze, and refine business and functional requirements for new solutions and enhancements.
• Translate business objectives into actionable requirements and workstreams for development and technology teams.
• Help establish and improve a scalable solutions delivery framework for Commercial initiatives.
• Coordinate project activities across business stakeholders, product owners, and technical teams.
• Facilitate stakeholder meetings, discovery workshops, requirements sessions, and project status discussions.
• Track project milestones, dependencies, risks, deliverables, and outstanding decisions.
• Collaborate across teams to ensure proposed solutions support commercial objectives and improve the Customer experience.
• Support evaluation and prioritization of digital enhancements, technology initiatives, and investment opportunities.
• Coordinate testing activities, including user acceptance testing (UAT), issue resolution, and deployment readiness.
• Develop and maintain business process documentation, workflow diagrams, requirements specifications, and other delivery artifacts.
• Monitor implementation outcomes and identify opportunities to improve processes, solution performance, and delivery effectiveness.
• Prepare status updates, reporting, and recommendations communicating initiative progress, risks, and business impact.
• Perform other responsibilities as assigned; duties may change in response to emergencies, workload, rush jobs, technical developments, or evolving business needs.

Benefits

• Medical plans beginning at $110/month; coverage eligibility starts on the first of the month following the start date.
• 100% employer-paid dental and vision coverage.
• Up to $2,100 annually for HSA contribution.
• Short-term and long-term disability coverage at no cost.
• Free non-revenue standby travel on JSX.
• Deeply discounted standby travel on other major domestic and international airlines for qualifying employees and immediate family.
• 401(k) match of 50% of the first 8%.
• Flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed