eCommerce Analyst II

Liquidity Services•Bethesda, AL

2d•Remote

About The Position

The Analyst II/Senior Analyst, eCommerce Client Solutions is an analytically strong, client-facing individual contributor responsible for the day-to-day execution of a strategic retail eCommerce program. The role translates business goals into projects, coordinates work across internal teams and marketplace partners, interprets reporting, and keeps client stakeholders informed about progress, risks, and results. It partners closely with an eCommerce Reporting & Analytics Specialist, who owns the production, maintenance, reconciliation, and quality of data products; this role owns reporting requirements, business interpretation, client presentation, and action planning. Success is measured by client confidence, project delivery, issue-resolution speed, recommendation quality, and improvements in sales, recovery, inventory velocity, customer experience, and marketplace performance. The position is performed primarily in a remote home-office environment. It involves prolonged sitting and computer work using standard office equipment, including a keyboard, mouse, and phone. Effective communication via video, phone, and electronic communication is required; minimal physical exertion is expected. Travel is not required (0%). The annual salary range is $57,900 to $72,400, and the role is eligible for an annual discretionary bonus. Compensation may vary based on factors including location, education, knowledge, skills, competencies, experience, equity, and organizational needs.

Requirements

Two to five years of relevant functional experience in eCommerce, client solutions, account management, business analysis, project management, marketplace operations, or a related field.
Demonstrated experience presenting business performance, recommendations, and project updates to clients or senior internal stakeholders.
Strong client-facing communication skills, including meeting leadership, active listening, executive-ready writing, and confident presentation of complex or sensitive business topics.
Practical project management skills, including structuring ambiguous work, managing multiple priorities, meeting deadlines, and maintaining accountability across teams.
Strong analytical judgment and business curiosity, with the ability to connect data to operational causes, financial impact, and recommended actions.
Advanced Microsoft Excel skills and working proficiency with Power BI or similar business intelligence tools.
Working knowledge of eCommerce operations, marketplace performance, pricing and promotions, catalog and inventory management, returns, and customer-experience metrics.
Ability to understand APIs, data flows, and technical requirements sufficiently to partner with analysts and developers; production coding is not required.
Excellent organization, attention to detail, sound judgment, and follow-through in a fast-paced environment.

Nice To Haves

Bachelor’s degree in business, analytics, supply chain, eCommerce, marketing, information systems, or a related field; equivalent relevant experience will be considered.
Experience with consumer marketplaces such as eBay, Amazon, Walmart, TikTok Shop, Poshmark, or similar channels.
Experience with Rithum (formerly ChannelAdvisor), Power BI, marketplace portals, or retail returns and recommerce programs.
Working knowledge of SQL.

Responsibilities

Lead day-to-day client and stakeholder engagement for assigned programs, including recurring business and project meetings, decision documentation, action-item ownership, and timely communication of progress, risks, and escalations.
Develop an understanding of client objectives, operating requirements, constraints, and success measures to prioritize work, set expectations, and make practical recommendations.
Translate client and business needs into scoped workplans, requirements, milestones, dependencies, and measurable outcomes; maintain project trackers, decision and risk logs, standard operating procedures, and implementation documentation.
Coordinate cross-functional initiatives with internal teams and external partners, remove blockers, escalate decisions appropriately, and validate business results.
Define reporting priorities, business rules, key performance indicators, and acceptance criteria with the Reporting & Analytics Specialist; review reporting for accuracy, completeness, relevance, and consistency before client presentation.
Analyze and present performance across sales, recovery, pricing, promotions, inventory availability and aging, listing quality, fulfillment, returns and refunds, and marketplace account health; identify drivers, quantify opportunities, recommend actions, and monitor results.
Coordinate pricing, promotion, catalog, inventory, channel expansion, and customer-experience initiatives across consumer marketplaces, addressing listing defects, policy and compliance risks, account-health concerns, brand-protection issues, and operational exceptions.
Support the design, testing, launch, and measurement of tools, data flows, integrations, and process improvements.
Monitor marketplace policies, fees, capabilities, and industry developments and translate relevant changes into actionable program improvements.