Analyst, eCommerce Operations

Dow Jones•Princeton, TX

1d•$65,000 - $85,000

About The Position

The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing, price increases, and customer communications. This position is responsible for testing customer facing promotions created for the Wall Street Journal, Barron’s, Marketwatch, and IBD subscriptions. This position is responsible for supporting all front end web page development by creating test cases and performing user acceptance testing on all new functionality.

Requirements

2-4 years of ecommerce operations experience
Knowledge of the ecommerce, direct to consumer space
Experience in test case creation, execution, and documentation
Project management skills to adequately plan testing around key release dates
Strong technical skills
Attention to detail and proficient quality assurance abilities
Quick problem solving skills to address roadblocks and production issues
Detail Orientation
Strong written and oral communications needed
Knowledge of technical infrastructure, technology testing and databases
Experience with Agile, SQL, API testing tools

Responsibilities

Work with key marketing stakeholders and business analysts during requirement analysis
Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications
Validate user interfaces, business logic, and backend data
Create and manage a test framework for validating the customer experience during and post subscription process
Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
Design positive and negative test cases for validating the customer experience prior to each technical release
Support each technical release and perform validation on the functionality - pre and post release
Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
Utilize AI-powered testing tools to enhance test generation and test execution automation